Billing

Simply put, you don’t like surprises on your monthly bills, and we don’t like them either. Our unique passion for simplicity and service extends all the way through your network experience to the point of payment.

With MASERGY, you get a single, accurate and straightforward invoice for all of your services.

Absolute Accuracy

At MASERGY, we strive to ensure our invoices are correct before we send them to you. In fact, we expect our bills to be accurate because we’ve designed a billing process that improves upon the traditional approach for carrier services billing.

In step with our simplified approach to solutions, delivery and support, our state-of-the-art billing system is uncomplicated – free of legacy billing problems or “integrated systems” that inevitably result from corporate mergers. Since our billing structure is simple and logical, it’s easier to verify … for us and for our customers.

Simplified Invoicing

With less complexity in our infrastructure, even the charges for your international locations will be clearly identified and supported on a MASERGY invoice. Delivered at a fraction of the page count of other provider billings, you won’t need anyone to spend their time poring over billing details to determine whether the bill is accurate.

In fact, our customers eagerly confess their amazement at the simplicity of their monthly bills and the convenience they experience in paying for their services.

Efficient Response

For any billing inquiry that occurs, we work to resolve the issue quickly and fairly. Our internal systems are tied directly to customer delivery and support systems to speed access to your orders and enable us to resolve issues right away. In fact, we can bill for all of our services at any location on the network by accessing a single account file for your global enterprise services.

Total Satisfaction

Our philosophy is that we want you to pay only for the services you order, and it’s our job to make that process as easy and clear as possible so we offer flexibility in payment methods, payment locations and invoicing currencies.

Because every customer is worth much more to us than the sum of several monthly transactions, we want your billing experience to be as easy and pleasant as the rest of your service experience with MASERGY.