Busy enterprise teams require network service installation and activation that is simple, complete and responsive to their unique situation and business environment.
Single Global Contact
At MASERGY, you have a global single-point of contact through the entire network installation, keeping you informed on status updates to your service, assistance through testing and activation, and alerts to anticipated developments in your order.
Total Service Management & Activation
Our support doesn’t end there. Working with more than 60 service providers around the world, we ensure you receive prompt service by dealing directly with ILECs, CLECs and PTTs on your behalf – while you focus on supporting your internal clients.
Once your circuit is installed and fully-tested by our expert staff, we offer a 24x7x365 circuit activation window for service initiated at the time of your choosing to fit your business needs.
Flexible Information Options
Call your assigned contact directly at any time without explaining your situation to “the next available representative.” Or use our free, web-based portal to track installation progress, view customer promised date and service activation dates, and check the status of circuits in provisioning and in production. We synchronize all the work and ensure a smooth hand-off and easy transition to your next level of network performance.
You don’t pay more for this global “one-stop shop” for service provisioning and activation at MASERGY – it’s all part of the award-winning service we designed to simplify the process and maximize the experience for you.