Delivery & Support

View our delivery and support video.

MASERGY was the first telecommunications company to deploy a native IP/MPLS network on a global basis. In fact, the company’s unique business model involves working with over 60 service providers around the world to connect to MASERGY’s global network for seamless service delivery, anywhere business does business.

MASERGY even provides a single point of contact for a customer’s total service installation, regardless of how many cities, states, countries or continents are involved. Enterprises get proven global services backed by a mature IP/MPLS network for their complete WAN requirements.

Supporting this global service delivery is a team of engineers who constantly monitor all network traffic  and detect any disruption in service quality. Whether it’s a power outage in the facility, an unplugged router or a circuit cut by a construction crew, MASERGY engineers identify the issue, notify the designated customer contact and open a trouble ticket to begin remedying the situation.

All of this customer care is standard with every MASERGY circuit. Enterprise networking requires immediate support, day or night. When there is a service issue, the problem can’t wait until the next business day. At MASERGY, trained service engineers always answer calls to the network operations center. Our service philosophy is that the problem must be identified, regardless of where the issue resides. We stay engaged until the customer is satisfied, even if we determine that the problem is not with the WAN.

We understand that if it’s a network issue, it’s also a critical business issue. That’s because at MASERGY, we know it’s not about the network, it’s about the entire networking experience.