Acqueon's conversational engagement software empowers Masergy UCaaS and CCaaS solutions with outbound campaign orchestration, intelligent process automation, 360-degree customer context and deep analytics based on the aggregation of customer, transactional and enterprise data to maximize the potential of every interaction.
Bitglass is the next-generation Cloud Access Security Broker. The solution offers data protection, threat protection, identity and access management, and visibility on any app or device. By leveraging Bitglass activity logs, Masergy’s detection and response solutions are empowered to provide organizations with enhanced security.
AI-powered Intelligent Virtual Agents from Inference automate routine customer interactions to optimize agent resources and deliver a superior customer experience. Partners since 2010, Inference and Masergy offer cloud contact center solutions combining the best-of-breed network and applications along with conversational AI technologies.