Polycom Phone Services

Description:
With this Polycom Phone Services feature you get the following features:

Call Forwarding & Do not Disturb Integration on the phone

Directory Options

Enhanced Feature Keys

And much more…

Call Forwarding integration allows you to have all incoming calls skip ringing on your Masergy phone and go directly to your mobile, your assistant or some other number. Messages will go to that other number. When your telephone is idle, you might see softkeys labeled new call & forward. We discouraged users from utilizing the softkey labeled Forward. Now it is fully integrated with the system.

Do not disturb (DND) Integration means that calls will not ring on your desk phone, but will be sent directly to voicemail. If you've enabled it properly then your BUSY greeting will play for callers. Your phone may have a hard button labeled Do Not Disturb or you may see it under Menu>>Features>> Do Not Disturb. We discouraged users from utilizing this phone feature. Now it is fully integrated with the system.

How to:
So you can enable/disable phone call forwarding by:

Dialing *72 (disable with *73) OR

By pressing the softkey labeled forward OR

Calling into the voice portal OR

By logging into the web portal OR

Clicking on the outlook or toolbar

All these ways work the same. Pick your favorite. If you have shared call appearance you cannot use the softkey labeled forward, but there are other cool features below for you.

So you can enable/disable DND by:

Dialing *78 (disable with *79) OR

By pressing the Do Not Disturb feature button on the phone OR

By logging into the web portal OR

Clicking on the outlook or toolbar

All these ways function uniformly. Again, pick your favorite. If you have shared call appearance you cannot use the phone feature.

From your telephone: Menu>>features>>Do Not Disturb.

Directory Options:

Know your options.

Call customer service and let them know you want the new directory options.

Enter your numbers online using the easy to use web portal.

What are the Three Directories?

Personal Phone List

Specific to one user

Programmed by user or Admin

To setup: http://login.masergy.com Then go to outgoing calls>>Personal Phone List. You can enter them one by one or click help for more info.

This list can be phone numbers in your group or outside the group.

Common Phone List (for the entire group)

Programmed by Admin only.

Can be disabled per user.

This list can be phone numbers in your group or outside the group.

Custom Contact Directory

Can be used as a Department List

Programmed by Admin only

Choose one Department List per user

Can be disabled per user.

This list is just people in your group.

Masergy is excited to bring you Enhanced Feature Keys - this feature. Since we enabled the New Directories, we had to put your Park button some place. We decided to edit your softkeys. These are the three or four context sensitive buttons below the display on your Polycom phones. The new softkey abbreviations and descriptions are here:

New Call - For when you want to get a dial tone on speaker phone.
Send - When you are finished entering digits and want to dial a call.
Dial - When you are finished entering digits and want to dial a call.
Forward - To forward your phone to any other number. You may choose Call Forward Always, Call Forward No answer or Call Forward Busy. (This option is not available if you have shared call appearance.)
Answer - Press to answer a call. It will go to either the speakerphone or headset.
Hold - To place a call on Hold.
Resume - To resume a call from hold.
Transfer - To transfer your current or held call to another number

Press Trnfer

Enter the number

Press Send

Press Trnsfer

Confrnc/Conf - To create a 3 to 6 way call with your current or held call

Press More

Press Confrnc

Enter the number

Press Send

Press Confrnc

(If you are limited to your call plus two other parties, simply call customer service for 6 way calling.)
Silence/Ignore - This will turn off the ringtone for the current incoming call.
Reject - This will send the current incoming call to voicemail.
Dir - This stands for Contact Directory.

It will show all the directory entries entered on the Web see Above: "Cool New Directory Options" for details.

You can utilize this key when the phone is idle and has a dialtone.

If you need your directory while you are on the phone,

Press Menu

Press 1 for Features

Press 3 for Contact Directory

SendVM - Direct Transfer to Voicemail and Equal to Feature Access Code *55
ParkPck - Park Pickup.

Retrieving a call from Park.

Equal to Feature Access Code *88

Grp Pck - Group Call Pickup.

You can answer a call that is ringing in on a nearby phone.

This is set up by the admin originally.

All users can be in up to one call pickup group.

Equal to Feature Access Code *98

This will not answer a call from a call center or hunt group.

Ext Pck - Direct Call pickup or Extension Pickup.

You can pickup

Equal to Feature Access Code *97

You must have one of these user licenses to utilize this feature: Premium, Receptionist or Executive.

PTT - Push to Talk.

Similar to intercom between phones.

This feature must be enabled on the system

Equal to Feature Access Code *50

Pull - This answers calls on your Masergy phone that have been directed to your cell using Masergy Anywhere.

Equal to Feature Access Code *11

URL - URL dialing.

For calls to URL's such as Skype.

Again if you don't see these softkeys, just reboot your phone. And these softkeys are "context sensitive" and dependant on the current telephone activity.