Masergy Telephony Toolbar or the Enterprise Assistant is a call control client that can be used in both Microsoft Outlook and Internet Explorer. Call control clients including the Telephony Toolbar provide an alternative to using the handset of the phone to launch a call but this is not a phone itself but simply a call control client. You may dial numbers, use Outlook contacts, View call history lists, transfer calls and allow you to change Masergy preferences. The Telephony Toolbar works with Microsoft Outlook, Internet Explorer and Mozilla Firefox.
The toolbar provides:
Please see appropriate user guide for details on how to use. *Please attached user guide on left panel
For more advanced training and to answer questions not addressed here, please email training@Masergy.com for an online webinar.