Automation supercharges the Masergy client experience

New automation engine accelerates time-to-service, giving clients faster price quotes, speedier order orchestration, and smoother migration processes.

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What is SASE? And why it’s the next big thing

SD-WAN, trends in security, and changes at the WAN edge are triggering an IT rethink--it’s called SASE.

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The impact of AI on cybersecurity: Are humans still your best asset?

With AI, how much of security can be automated today? It’s time to unpack advances in cybersecurity technologies.

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New PoPs help Masergy clients enhance network performance

Helping clients improve global business continuity, Masergy opens additional network points of presence in the the Philippines, Canada, and the USA.

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Cloud UC and SD-WAN: Why they’re better together

Research shows those who are most satisfied with cloud UC solutions are using SD-WAN. Explore the advantages of this technology pairing.

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Ovum Webinar: The Evolution of SD-WAN and How to Spot Solution Maturity

As SD-WAN matures, it’s meeting more enterprise needs. Ovum explains SD-WAN evolution and why IT leaders now have more to gain.

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The How-To Guide for Direct Cloud Connections

When it comes to supporting cloud services, Microsoft Azure and AWS are becoming the new norm. This guide explains the types of direct cloud connections and how to choose between them.

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Transform with Certainty: Masergy’s New Branding Spotlights Confidence in Service Experience

As the pioneer in software-defined networking, Masergy’s new brand crystallizes the value we deliver--helping enterprises transform with certainty.

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Perfect VoIP and Video Conferencing: How to Avoid Digital Mush

VoIP and video communications must be crystal clear. Don’t miss this network connectivity guide that helps you identify the access types best suited to accommodate unified communications.

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AI for the Contact Center: What Research Studies Say about ROI

AI is fueling the digital customer experience, and research studies can help you confidently create a plan for investment. Identify ROI and avoid implementation missteps with this guide.

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How to Invest Wisely in Digital Transformation with Technology Chains

In focusing too narrowly on single technologies, IT leaders miss out on the aggregate benefit of technology chains. The key is to ensure tight integration across all layers of the IT ecosystem with a technology value chain.

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Cisco Recognizes Masergy with Two Webex Contact Center Awards

With two awards, Cisco recognizes Masergy as its top strategic partner in delivering Webex Contact Center solutions to the market. Masergy has more bookings and the most global users worldwide.

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The Multi-Cloud Era: Five Common Network Challenges and the SD-WAN Solution

Multi-cloud environments can be accompanied by cloud app performance challenges. Learn how to build a predictable cloud delivery platform with SD-WAN.

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Masergy AIOps Delivers on a Vision of Autonomous Networking

Masergy AIOps is the network service industry’s first AI-based network automation solution. See how it will transform IT management and application performance as we know it.

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IDG Research Reveals Top 3 Factors in SD-WAN Selection

How are IT executives working through the SD-WAN decision making process? IDG research explores why security, network visibility, and in-house talent are key considerations.

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Zeus Kerravala’s SD-WAN Buyers’ Guide: Save Your Spot in Masergy’s Webinar

Enterprises are only as agile as their IT network. Masergy’s webinar with analyst Zeus Kerravala explores competitive agility and the SD-WAN selection criteria buyers need to digitally transform.

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SD-WAN Barriers to Entry and How to Break Through

As SD-WAN has matured, buyer concerns have shifted. Research reveals which adoption challenges test IT leaders the most and how buyers can break down barriers to SD-WAN.

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Help for Legal Firms: Outsourcing IT to Focus on Clients

How do legal firms support cloud applications and foster emerging technologies all while addressing the ever-expanding scope of security threats? Masergy offers answers at ILTACON 2019.

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A Breakthrough in Network Visibility: Introducing Masergy’s New SD-WAN Portal

When it comes to managing your global network, unified visibility is everything, and Masergy’s new SD-WAN portal delivers deeper transparency and a more simplified management experience.

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Keeping Unified Communications Simple

The ingenuity of UCaaS technology is often overshadowed by a complex solution design and deployment process. Get tips for decreasing IT complexity and simplifying your cloud migration.

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SD-WAN Benefits: Rising Expectations Create New Action Items for IT Leaders

Research shows the widespread business benefits of SD-WAN are spurring a rise in expectations. See how the trend is spawning new action items for those looking to champion a solution.

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Contact Center Analytics Boost Business Performance

Many organizations are starting to realize that their aging, on-premises call centers are adversely impacting their business. These systems are complex and costly to maintain. The inability of legacy call centers to provide users with easy access to...

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SD-WAN FOMO: Adoption Accelerates Signifying IT Agility as a Competitive Edge

Research from IDG shows that 90% of companies have either adopted SD-WAN or are actively researching the technology. Explore the state of SD-WAN adoption and how it acts as a lever for IT agility.

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Enabling the Digital Workforce: Productivity Pain Points and Solutions

Collaboration drives competitiveness, and unified communications is the first stepping stone to success. Explore the pain points and solutions for keeping people digitally connected.

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Masergy Announces 2020 STEM Scholarship Opportunities–Students Apply Now!

Masergy supports students with inventions making an impact on society. A new STEM scholarship will award $10,000 in total prizes to innovative college students. Get the application details.

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Application-Based Routing: How SD-WAN Squeezes More Bandwidth Out of Your Network

As a valuable aspect of SD-WAN, application-based routing is key for bandwidth utilization and cloud services support. Here’s how it works and keys for success.

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Contact Center Choices: CCaaS vs. Managed Cloud vs. On-Premises

Contact centers need to evolve with modern technologies, but how do you decide among the options? This cloud migration guide has selection criteria help you identify the best approach.

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Masergy Launches CloudCollab, a Cisco Webex UCaaS Solution

Moving communications to the cloud just got easier! CloudCollab smoothly blends Cisco’s collaboration tech stack with Masergy’s reliable network services.

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Is Your Company Doing Any of These Five Things? If So, It’s Time to Move to SD-WAN.

Which IT initiatives recognize the greatest benefit from an SD-WAN investment? In this blog, we explore the explosive growth of SD-WAN and how it delivers on top business needs.

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Managed Threat Detection and Response: A Guide to Finding a Trusted Security Partner

Enterprises are now asking their security partners to fight cybercrime on their behalf, making deeper evaluations essential. Key criteria and must-have tools help you know which partners are trustworthy.

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AI + UCaaS + CCaaS: The Future is Now

Both the workplace and the contact center are proving to be among the top beneficiaries of artificial intelligence. Get the five steps for success.

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Intro to SD-WAN: The Market and How Managed Services Differ

SD-WAN leaves CIOs balancing difficult decisions. How to distinguish among service providers and find the partner best suited for digital transformation.

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The Top Five Cybersecurity Threats to Watch Out for Now

Online security threats are constantly evolving. What should you worry about now? Here’s the latest line up of cybersecurity threats and how to stay ahead.

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Unified Communications: Which Partner is Best if I Want to Use a Hybrid Cloud Approach?

Hybrid cloud solutions are deployed partially on-premise and partially in the cloud. But which partner and solution is best for this approach? Consider these criteria.

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5 Criteria for Evaluating Managed SD-WAN Solutions

The SD-WAN services market is flooded with solutions, all promising networking nirvana. Here are five criteria for evaluating managed SD-WAN.

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2019 DX Trends Report: Tech Investments, Preferred Partners, and Pendulum Swings

Digital transformation study sheds light on technology investments, preferred partnerships, and ROI approaches for IT metamorphosis.

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A Quick Guide to SD-WAN Security: Internet, Bundled Features, and Buyer Tips

Security must be at the top of the priority list for every SD-WAN deployment. Here’s what you need to keep data safe yet accessible.

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UCaaS + SIP Trunking for Positive ROI Part 1: Hybrid Cloud Deployments

As IT leaders evaluate the cost benefit of unified communications with SIP trunking, they should first understand how hybrid cloud deployments fit in.

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UCaaS + SIP Trunking for Positive ROI Part 2: A Cost Analysis of Hybrid Cloud Deployments

SIP-trunking makes it easier to justify unified communications investments, but how do you evaluate the cost-benefit of hybrid cloud models? Get eight factors for ROI.

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5 Ways to Improve Contact Center Customer Service

Contact centers need more than voice communications. Learn how the cloud offers an omnichannel approach for tracking and understanding customers.

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Build or Buy? Eight Factors for Measuring TCO on Security Operations Centers

This cost analysis helps IT leaders decide between managed security services and building their own security operations center.

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Masergy and Cisco Offer a Smooth Migration Path to the Cloud

Masergy and Cisco have partnered together to give enterprises everything they need in a single, cloud-based environment that smoothes migration.

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SIP Trunking Pitfalls and Resolutions: A Guide for Streamlined Implementation

Hybrid UCaaS deployments are advantageous, but research shows 4 out of 5 have challenges with solutions. Get tips for overcoming common pitfalls.

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Five-Time Stevie® Award Winner: How Masergy Leads in Customer Service Success

Masergy is a leader in customer service, as proven by our five consecutive Stevie Awards. How did we get here? Let’s recount the ways.

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Understanding SD-WAN Solutions: How to Ensure Peak Visibility and Performance

SD-WAN edge devices and their configuration play a factor in network transparency and performance optimization. Here’s what you need to know.

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Why Masergy is the ONLY Visionary in the 2019 Gartner Magic Quadrant for Network Services, Global

As a consistently rising star in the Gartner Magic Quadrant for network and SD-WAN services, Masergy stands uncontested as a Visionary. Here’s why.

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Threat Minute: Dispelling the Biggest Cybersecurity Myth in InfoSec Today

The Director of Security Solutions at Masergy dispels one of the biggest cybersecurity myths that he hears the most.

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SD-WAN and the New Era of WAN Performance Improvement: Bandwidth Utilization, Application-Based Routing, and Analytics

Many networks are sitting on unused bandwidth. These three SD-WAN features make bandwidth more efficient and dynamically manageable.

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Debunking SD-WAN Myths

Many people believe it’s only SD-WAN if your network uses public internet links, but that’s false. Here’s why SD-WAN should be access agnostic.

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Managed Security Services vs. Managed Detection and Response: What’s the Difference?

Detection and response services take traditional security services a step further. Here’s how it’s different and how to know if you need it.

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IoT Necessities: Getting Your Network and Security Ready

Are you ready for IoT? Five necessities prepare the IT environment to successfully manage and secure a plethora of connected devices.

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Threat Minute: What is Credential Stuffing and How Do You Protect Against It?

Masergy’s Director of Cybersecurity Solutions explores what credential stuffing is and how to protect yourself against it.

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Networking, Security, and Visibility: How the Next Evolution of Technology will Serve the CIO

Self-adjusting networks are just around the corner. How will future networks better serve CIOs and what’s needed to get there? The answers are here.

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Network Design and WAN Connectivity: A Three-Step Process to Balance Price, Performance, Risk

Translate business goals into an ideal network design that blends both private and public access. Get a design framework, tips, and common missteps.

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The Next Evolution of Unified Communications: Why Team Collaboration is the New Centerpiece

Team Collaboration is poised to be the new sought-after UCaaS feature. Masergy explains what it is and how it will drive productivity to new heights.

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How To Secure IaaS/PaaS Environments Effectively With Cloud Workload Protection

When migrating to IaaS/PaaS, what should customers do to secure their part of the shared security model? Here’s how to secure cloud workloads.

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IoT and Security: Using Your Network to Become an IT Disruptor

IoT is a hotbed for innovation, but it requires sophisticated IT capabilities. Here are two key limitations and three strategies needed for IoT.

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2018 Key IT Trends and Takeaways

The year 2018 brought valuable insights in networking and security. Explore ten trends, executive takeaways, and some suggested reading.

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7 Essential CISO Skills

Here’s are the top skills every CISO should have to effectively communicate about security issues in both technical and business terms.

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Predictions and Anti-Predictions for 2019

IT, network, security, and cloud predictions highlight the impact of emerging technologies, helping CIOs rethink their technology investments.

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Why Masergy? The Network at the Forefront and Excitement for What’s Next

Officially stepping into the role of CEO at Masergy, James Parker shares his inspiration and reasons for joining the team.

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Understanding Cloud-based Unified Communications

A Chief Information Security Officer (CISO) must be able to talk to board members and C-level executives and explain security issues in both business and technical terms.

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Intent-Based Networking and the Future of Software Defined Networks

Software defined network architectures lay the foundation for the self-driving networks of our future. Explore the evolution of intent-based networks and learn how to build one.

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How to Embrace SaaS while Managing Risks with a CASB Solution

Security is a concern for those migrating to the cloud. Understand the risks, shared security models, Cloud Access Service Broker (CASB) solutions, and how Masergy’s Managed CASB offering can help.

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Definitive Definitions: What is SD-WAN?

The SD-WAN buzz has many excited about new advances in networking technologies, but what is SD-WAN and why all the excitement? The answers are here.

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