Masergy Corporate Headquarters
2740 North Dallas Parkway
Plano, TX 75093 (USA)
Customizable, high-performance global cloud networking with software-defined network control, fully managed 24/7.
Next-generation threat-management solutions, fully managed with continuous monitoring by security experts.
Feature-rich global unified communications solutions that are inherently resilient and infinitely scalable
Masergy provides a comprehensive customer experience from custom solutions designed to fit companies' unique business requirements to innovative technologies and customer support that is unrivaled in the industry.
Masergy’s customers credit us with delivering superior performance in every respect, from customized solution design and innovative technologies to proactive customer support. Clients view Masergy’s technical experts as an essential extension of their IT teams.
Masergy’s Software Defined Network Platform with advanced analytics and our adaptive behavioral-based security platform deliver powerful solutions that let our customers operate at the speed of business change.
Our 15-year history is highlighted by a host of groundbreaking advancements, including our software-defined network platform – all of which were developed through a customer lens.
Learn how Masergy is delivering the latest technologies and customized solutions to our clients in an effort to transform enterprise IT into an engine of business innovation.
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Masergy has created an award-winning partner ecosystem that enables us to deliver the most advanced solutions to our customers around the globe. Together, we provide unparalled service and support throughout the entire customer lifecycle.
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Masergy is the largest independent cloud network provider in the world. Our customized solutions approach helps our customers reduce the cost and complexity of managing their global networks, advanced security and cloud-based unified communications systems.
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Masergy provides web clients to provide a feature-rich, intuitive interface for workers in busy contact centers, allowing agents and supervisors to quickly and easily manage and monitor incoming calls and queues. Web clients, accessible through any desktop browser, make it possible for users to work from anywhere with an internet connection. Masergy offers two clients to choose from for your Call Center needs – Broadworks and Unity clients. Both of these clients fully integrate with all Masergy applications including Voice, Video, Unified Messaging, Conferencing and Mobility, offering more than just a standalone call center application.
The Agent web client lets agents quickly identify and answer incoming calls, manage active calls, manage their personal availability and easily escalate calls to supervisors. The intuitive browser interface allows agents to resolve issues quickly, enabling agents to increase productivity and thus increase customer satisfaction.
The Supervisor web client is designed to enable supervisors to monitor and manage their assigned agent and queue activity, with an embedded dashboard that makes it easy to supervise all aspects of the work flow in real-time. Supervisors may also run default or customized reports on agent and queue performance, based on either real-time or in-depth historical data.
Please see appropriate user guides.
Big Data is no longer a futuristic buzzword; it's a reality many enterprises must deal with today. How does analyzing and using that data play an important role in reducing IT complexity and automating manual tasks at your business?
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