MASERGY White Papers

MASERGY is a leading authority on converged wide area network services — impacting and educating the industry on innovative products, advanced capabilities and a pioneering approach to comprehensive customer experience. In the following white papers, MASERGY explores industry issues, trends and solutions for successful enterprise networking and application performance.

MPLS Total Customer Experience (TCE)

This 2007-2008 MPLS Total Customer Experience State-of-the-Market Report presents the views and practical experiences of more than 150 enterprise users involved in decisions about enterprise WAN services. This report reviews the importance of and satisfaction with more than 40 attributes organized around five key service areas: current MPLS VPN experience; buying and evaluation process; delivery and installation process; support process; billing process.

Measuring the Enterprise Networking Enterprise

Corporate networking is an ongoing effort within the enterprise and supporting this effort is the wide area network service provider. Beyond ensuring network performance, the provider should also anticipate future enterprise service requirements and be prepared to deploy those services quickly and seamlessly. This paper explores a comprehensive focus on the five key components of the enterprise networking experience: solutions, collaboration, delivery, support and billing. Carriers should measure customer satisfaction in each of these areas to get a clear understanding of how well they are delivering a total customer experience.

QoS, QoE & Total Customer Experience

Business success requires an efficient means of leveraging IP network-based multimedia, Internet, communication and entertainment capabilities. Therefore, enterprises have advanced to a more enlightened, business-focused method of choosing network services and providers. This white paper describes the evolution toward a Total Customer Experience (TCE) approach and the benefits and clarity this approach brings to the marketplace.

Service-Embedded Network Management

As enterprises adopt advanced IP services, they face several challenges including obtaining accurate, granular information on corporate traffic traversing the WAN. This paper will explore the problems inherent in an overlay management approach and describe a new approach that allows for the management of the WAN to be not only offered as a service but actually embedded on the network itself — resulting in improved application and WAN performance, and a lower total cost of ownership.

Universal Ethernet Services for Customer-Controlled Application Performance

More than ever before, enterprises need WAN services to enhance the bottom line. Service providers like MASERGY are introducing innovative WAN service offerings that leverage user-centric multiservice routing platforms to meet and exceed enterprise service requirements. With Ethernet access to advanced services enabled by an intelligent network, the enterprise has the service choice and control needed to achieve and manage operational excellence.