White Papers

The Total Economic Impact of Masergy Managed SD-WAN

Forrester Consulting studied the total economic impact that a global transportation company recognized from Masergy Managed SD-WAN. See how the company achieved 36% ROI.

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Building Next-Generation WFM for Your Contact Center

WFM tools are now powered by analytics engines, artificial intelligence and machine learning. This guide highlights the leading-edge capabilities you need to take your contact center to the next level.

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Why You Need to Embrace Conversational AI for Customer Care

AI technologies are automating customer service tasks, but putting together a cohesive approach can be difficult. This how-to guide has tips for avoiding complexity and streamlining your strategy.

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Buyer’s Guide to Intelligent Virtual Agents and Chatbots

Virtual Agents are here, but which technologies ensure true intelligence? This framework guides you through the advanced functionality and deployment methods, mapping business needs to capabilities.

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Pairing SD-WAN and UCaaS/CCaaS to Maximize Performance, Productivity, and Savings

Many networks cannot adequately support cloud communications, which is why IT leaders are coupling UCaaS/CaaS with SD-WAN. Nemertes Research offers this guide to an integrated approach.

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Buyer’s Guide For SD-WAN

Zeus Kerravala, Principal Analyst at ZK Research, offers his guide to investing in SD-WAN for digital transformation. Get key recommendations and a checklist for selecting a service provider.

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Top Research For CIOs: Security

Research from Forrester gives CIOs insight into the trends, key issues, and opportunities to improve how security is managed. Learn why Zero Trust is an increasingly critical model for security.

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The Future of Collaboration is Cognitive

AI is poised to transform collaboration as we know it. Nemertes Research evaluates how predictive and real-time analytics deliver measurable value for the contact center and corporate communications.

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Transforming the Customer Journey

Nemertes Research sheds light on the cloud technologies used to build a digital customer experience, highlighting the deployment methods and integration steps needed to create coveted customer journeys.

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Still Cheaper, Faster, Better: Making the Business Case for SD-WAN in 2019

Nemertes Research’s SD-WAN cost model quantifies the potential cost savings, productivity gains, and resiliency improvements of an investment. Explore the tool and three primary cost components.

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SD-WAN as a Service: The Rise of Managed SD-WAN

Nemertes Research explores the data behind SD-WAN solution preferences, the difference between a DIY approach and a managed service, as well as the impacts on IT efficiency and customer control.

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Top Research For CIOs: Tech-Driven Innovation

This Forrester research summary gives CIOs insights into the areas where they need to concentrate efforts in order to build innovation capabilities. Get a four-tier approach for building innovation.

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2019 SD-WAN Market Trends Report

An IDG report highlights key SD-WAN survey results, exploring how adoption trends, benefits, and key considerations for investors have shifted as technology has matured.

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Effective CCaaS RFPs: Common Pitfalls and Must-Ask Questions

When moving contact centers to the cloud, IT leaders must ask the right questions to avoid solution complexity. Sidestep common pitfalls and pinpoint the most critical RFP questions with this guide.

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Enabling Cloud Migration and Solving Traditional Network Problems

What is SD-WAN and why is it driving a new era in WAN advancement? Explore how new solutions are helping enterprises migrate to the cloud and solve traditional WAN problems.

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SD-WAN Security Guide

The intersection between security and SD-WAN is critical in keeping data not only accessible but safe. Here’s a quick guide to the security benefits and precautions of SD-WAN.

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2019 Digital Transformation Market Trends Report

How are enterprises acting on digital transformation strategies? Webtorials research offers fresh insight into technology investments, preferred partners and ROI approaches.

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SD-WAN and Network Connectivity Design: A 3-Step Process to Balance Price, Performance, and Risk

SD-WAN brings agility to network connectivity, but how do you engineer the smartest design? Step-by-step guidance starts with business needs, so your network delivers valuable outcomes.

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SIP Trunking Pitfalls and Resolutions

SIP trunking is often required to migrate on-premise communications systems to the cloud, but it presents a myriad of potential implementation pitfalls. Here’s what buyers need to know.

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Global UCaaS RFPs: The Five Question Approach Every CIO Should Use

CIOs recognize that on-premise communications systems are being displaced by UCaaS technologies, but RFP processes delay upgrades. This fresh approach offers an effective way to achieve RFP nirvana.

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Having an Agile, Secure Global Network Enables Digital Transformation

As IT infrastructure has become more virtualized and on-demand, networks must become more agile. Ovum reveals the strategic shifts and IT investments CIOs make in order to digitally transform.

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The Hidden Iceberg: Seven Metrics for Evaluating the Network Beneath Your Unified Communications Solution

The network beneath any unified communications solution can become an unforeseen obstacle. Consider these key elements when deciding who and what should support your voice communications.

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Planning a Global Network Refresh? Five MUST-HAVE Questions for your RFP

CIOs see their global network as a foundation for digital transformation, but RFP processes are too complex. This fresh approach explains how RFPs must change to meet the demands of today and tomorrow.

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The Managed Security Services Provider Survival Guide

Managing security often requires outside help, but navigating the security services market can be challenging. Forrester explains the difference between services and offers recommendations for evaluating partners.

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The Total Economic Impact Of Masergy Hybrid Networking

Studying how a global transportation company benefited from Masergy's Managed SD-WAN, this Forrester report explains how the company achieved 36% ROI.

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There’s Help for CISOs Overwhelmed By Security Threats

CISOs need to bring all of their forces to bear on the growing threat of breaches, advanced persistent threats, and insider attacks. See what critical security capabilities managed security service providers are helping IT departments address.

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CIO Market Analysis: Digital Transformation in Healthcare – How IT and the CIO Can Meet the Challenge

Digital transformation promises superior patient experiences but can overwhelm IT leaders with network expectations. Learn how to adapt to five key pivot points.

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CIO Market Analysis: Digital Transformation in Manufacturing and Industry 4.0

Industry 4.0 represents the future of manufacturing, but success requires a digital transformation that trades legacy networks for new ways of bringing products to life.

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CIO Market Analysis: Agile Strategies for Leading Technology Providers

Even tech companies need help making the digital transformation, and agile network services are helping CIOs meet the challenge.

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CIO Market Analysis: Retail Success in the Digital Economy

As digital transformation showers customers with innovative experiences that raise expectations, network infrastructures must be equipped to usher in new capabilities.

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CIO Market Analysis: Digital Transformation is Changing the Financial Services Industry

Both fintech startups and traditional financial services firms must evolve their network in order to remain relevant to today’s increasingly online consumers.

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