Transform with Certainty

In the unpredictable IT world, no one can offer 100% certainty, but Masergy gets pretty darn close. For nearly two decades, we’ve pioneered software-defined networking in ways that help predict certainty. Our groundbreaking network and cloud platform and undaunted commitment to client-first service help global enterprises transform with certainty. When you need SD-WAN, trust the pioneers in SD-networking.

Masergy by the numbers

More than 1600 enterprises trust Masergy.

Delivering unrivaled application performance, Masergy serves global enterprises in 102 countries.

Eclipsing the industry average of 24, Masergy's Net Promoter Score consistently ranks 70+.

Clients love our undaunted commitment to customer-first service.

Transform with certainty--partner with the original SD-network innovators.

Masergy commits to 100% in-sequence packet delivery (Edge-to-Edge).

Business never stops--that's why we have certified network and security analysts working around the clock.

Distill billions of alerts down to the meaningful few using machine learning and behavioral analytics.

2020 Gartner Magic Quadrant for Network Services, Global

Masergy recognized as a Visionary for 4 years running

20 years of innovation

Management Team

Chris MacFarland

Chairman & CEO

Robert Bodnar

Executive VP & CFO

Maria Gotes

Chief Human Resources Officer

Todd Lechtenberg

Chief Operating Officer

Terry Traina

Chief Technology Officer

Jeff Walker

General Counsel & Secretary

Rebecca Carr

Chief Marketing Officer

Mark Denney

SVP Sales

Jim Glackin

SVP Channel Sales

Masergy solutions

Managed SD-WAN

Power your digital transformation

Enjoy simple, scalable connectivity that improves application performance, reduces costs, and increases agility.

Masergy’s SD-WAN is unique because it’s built on Masergy’s network that delivers industry-leading performance with globally consistent SLAs, and provides a single portal for real-time analytics and control with unmatched network and application intelligence. Enterprise security is built in with 24/7 threat monitoring and management, and transport-agnostic access lets you mix and match any transport method or connectivity type. Plus, Masergy always gives you an unparalleled client experience.

Unified Communications

Transform your collaboration

Achieve consistent global communications and unrivaled application performance with best-of-breed solutions from Masergy and Cisco®.

Masergy UCaaS is built on the Cisco collaboration platform and delivered on the Masergy network that guarantees 99+% availability, <1 millisecond of jitter, and 100% in-sequence packet delivery across the globe. You’ll get calling, video conferencing, and team collaboration--all with availability in 120 countries, hybrid cloud solutions powered by SIP trunking, and 25 countries with PSTN and SIP trunking. Plus, it’s managed with built-in security services. Gain the confidence you need to support always-on communications.

Contact Center

Transform your customer experience

Make personalized experiences possible with virtual agents, predictive routing, and workforce optimization embedded in our software-defined network fabric.

Masergy’s Cloud Contact Center delivers omnichannel customer engagement on a global scale. You get unsurpassed quality with a best-of-breed solution leveraging Cisco Webex Contact Center technology embedded into our software-defined network that delivers industry-leading performance worldwide. Complete with virtual agents infused with artificial intelligence (AI), workforce management, and predictive call routing, you’ll be able to provide your customers with the best experience anywhere anytime.

Managed Security

Mitigate your risk

Optimize your security resources and improve security outcomes with comprehensive detection and response solutions.

Pioneering threat detection and response 19+ years ago, Masergy offers a comprehensive and scalable approach to security that includes technology, analytics, mature incident response, and a global team of certified security analysts—all working together. Masergy ingests more threat data for wider coverage that distills millions of alerts down to a manageable amount. Pick and choose the technologies that complement your existing investments, and our fully managed security operations center (SOC) will take care of the rest.


Transform with Certainty

Masergy stands out

We, the committed champions of Masergy, pledge the following to those we serve:

  • We pledge to magnify our passion while driving customer success.
  • We pledge to delight our customers with a consistent experience.
  • We pledge to empower everyone to do whatever it takes to solve problems, regardless of where they originate.
  • We pledge to be unrelenting in the innovation of our technology.
  • And to our work friends we pledge to be a sounding board, support beam or safety net whenever they’re in need.

Who is Masergy


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