Dean Manzoori is Vice President of Product Management for UCaaS at Masergy Communications. He brings over 25 years of IT experience in a variety of roles including operational management, strategic planning and business development. Dean holds a BSEE from California State University, Long Beach with Great Distinction and an MBA from Pepperdine University.
Digital transformation continues to be top of mind for IT leaders as they plan for and support their strategic initiatives. The foundational element to a successful digital transformation is automation of workflows and business processes.
Customer service is key to customer satisfaction, but millennials and social media have dramatically altered customer interactions. Contact Centers focused solely on voice are becoming obsolete. Find out how the cloud offers an ideal way to track and understand your customers.