As we look toward the future, Masergy recognizes distinct trends that will continue to foster innovation, putting digital transformation on the fast track. The future will be propelled by artificial intelligence (AI), open collaboration, and broader approaches spanning all IT environments. This series of articles outlines the four key predictions we think will happen next. Get a sneak peek at them all in our infographic, and stay tuned! We will post one prediction article each week.
Here is our first prediction…
With a level of influence comparable to the Internet, AI technologies will begin to hyper automate IT operations in 2022, unleashing innovation and digital transformation for businesses of all sizes. With the advancements and widespread adoption of AI for IT Operations (AIOps) tools, networks will start to become fully automated. Between IT leaders no longer viewing AI as experimental and AIOps tools turning the corner with closed-loop automation, nothing is stopping forward-leaning companies from achieving full autonomy.
AIOps automation equals faster decisions, faster iterations, and faster innovation.
When the AIOps engine is connected to the network control panel, it has the potential to act on its own recommendations — thus closing the loop by both finding and fixing problems. For instance, it can repair overlapping IP address configurations and boost bandwidth if an application isn’t delivering the quality of service expected. Full automation capabilities are here— it’s simply a matter of training the system to your practices and playbooks.
This is precisely how hyper automation will come to life in 2022 with IT staffers going from spending 50% of their time troubleshooting performance to having more time for strategic and innovative work. Benefits of AIOps include:
According to Gartner, “organizations that automate 70+% of their network change activities will reduce outages by at least 50% and deliver services 50% faster.”
Don’t miss our second prediction: 2022 will be the year to modernize IT or die. Stay tuned! Each Tuesday, we will publish our next prediction.
Continuing our predictions for 2022, Masergy explores why the IT infrastructure has become a high stakes essential powering remote and hybrid work.
Circle of Excellence honors Masergy for vision, innovation, and advocacy of the channel during a time of transition and convergence.
65% of IT teams are already using AI, and learning from them is the best way to shape your strategy. Join us as we unpack the latest AIOps research.