5X Visionary: Gartner positions Masergy as a Visionary in 2021 Magic Quadrant for Network Services, Global

Posted on March 8, 2021

There are two words every IT leader wants associated with their network—reliable and innovative. Today, Masergy’s software-defined network and cloud platform has been deemed both of those things. We’re reliably innovative–to be exact.

Gartner just released its March 2021 Magic Quadrant for Network Services, Global. In the report, Gartner named Masergy a Visionary for the fifth consecutive year.1

Get a complimentary copy of the report.

Here at Masergy, we’re excited and honored by our position. While the year 2020 was marked by the unknown and unpredictable, Masergy’s service was steadfast and our innovation stood unwavering. That was extremely important for our clients and partners at a time when networks were shoved into the spotlight and tested in entirely new ways. While CIOs and CTOs were worried about their business continuity and connectivity from home–not to mention security–Masergy’s high-performance network and experience in helping companies Transform with CertaintySM was a sigh of relief for many.

Protecting clients and partners at critical moments

When business needs changed on a dime, Masergy’s constant focus on future innovation instantly paid off. Clients were receiving a menu of solutions during trying times, not a list of problems to be solved. As a result, businesses of all sizes are trusting Masergy to transform their IT operations and get them through this pandemic. That’s because we are on point with forward-leaning innovations. Take for instance these solutions released in 2020:

  • Work From Anywhere Solutions: The pandemic’s shifting IT priorities continue to accelerate the appetite for SD-WAN, and Masergy’s Work From Anywhere solutions help companies empower their remote workforces with reliable access and security. Solutions include SD-WAN at Home and SD-WAN On the Go for mobile workers.
  • SASE Capabilities: For years Masergy has been developing its solution portfolio around the concept of network and security convergence. Taking a best-of-breed approach to SASE, we combine security technologies from leaders in their industries in order to deliver an all-in-one SASE solution.
  • The Most Competitive SLAs: Cloud application performance is more critical than ever in the age of work-from-home, and in July Masergy announced its commitment to 100% service availability when SD-WAN sites and cloud connections are configured for high availability and redundancy. Relieving clients of the burden of collecting credits on SLAs, Masergy is also redefining the industry with a model that proactively and automatically credits them after an availability SLA is not met. Learn more
  • The Broadest Choice in SD-WAN: Recognizing that moving to SD-WAN is a journey that changes often and requires extreme flexibility, Masergy expanded its solution options allowing businesses to adopt SD-WAN on their terms. Solutions offer the broadest choice in network, access, management, and security. Learn more

Forward-leaning innovation with no end in sight

Looking back, forward-leaning innovation is a repeating pattern and story in our company history. Masergy pioneered software-defined networking two decades ago, and today companies large and small turn to us, because our Managed SD-WAN Secure service provides the tools and transparency they need to optimize their business. Years ago, Masergy began integrating network and security functions into a single architectural framework, and today the concept is becoming mainstream. I can only imagine what those innovations will do for our partners and clients in 2021 and beyond.

As I look at what comes next, Masergy is already innovating around AI. We’re using AIOps to create a virtual network assistant and automate network operations in the push toward autonomous networking. While we can’t see yet what environmental trigger or which new business need will make AIOps the next must-have tool for tomorrow, I am confident that our vision and investments now will continue to create golden opportunities for our partner community and even bigger rewards for our clients in the years to come.

Thank you to Gartner for naming Masergy a Visionary. It is an honor, and it inspires us to continue in our legacy as a company pioneering the industry with SD-WAN innovation and service excellence.

Want to explore why Gartner named Masergy a Visionary?

Download your complimentary copy of the 2021 Gartner Magic Quadrant for Network Services, Global.



  1. Gartner Magic Quadrant for Network Services, Global by Neil Rickard, Bjarne Munch, Danellie Young. March 2, 2021.

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Chris MacFarland

Chris MacFarland joined Masergy in 2008 and was quickly promoted to CEO. Prior to joining Masergy, Chris served in executive positions at BroadSoft, McLeodUSA, Allegiance Telecom, Verio, OnRamp, CompuNet and Compu-Tek International. He currently serves on the board of directors for iTopia. Chris is passionate about community service and has championed numerous charitable and outreach programs. He attended the University of Texas at Arlington where he majored in Computer Science and Engineering.

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