Accelerating Autonomous Networking: How SASE Improves AIOps
IT has dreamed about autonomous IT networks for a decade. While no vendor has brought such a solution to market yet, the pairing of two new technologies — SASE and AIOps — accelerates innovation, creating a new breakthrough for the future network of all companies.
AIOps Automation: Predictions, Prescriptions, Protections
When AI is applied to the problems of IT operations, it’s referred to as AIOps. Machine learning, behavioral analytics and predictive analytics are used to observe and evaluate performance across the network, security and cloud applications. Using data science, AIOps visibility engines recommend ways to optimize performance, and the engine has the potential to act nearly instantly on its own recommendations. When it does, this is known as closed-loop automation, and this marks the key difference between partial automation and a fully automated AIOps system or autonomous network.
With the ability to automate manual processes that have plagued companies for decades, AIOps is expected to completely revolutionize IT the same way that desktop computing and the internet did in years past. When humans can’t crunch network data fast enough nor pinpoint the root cause of an application outage in today’s multi-cloud environments, AIOps steps in with an answer and a prescription to put the right bandwidth in the right places at the right time. It can even predict when network and security performance will not meet expectations. That helps explain why, as Gartner, Inc. notes (and I’ve quoted previously), “organizations that automate more than 70% of their network change activities will reduce the number of outages by at least 50% and deliver services to their business constituents 50% faster.”
For instance, AIOps will tell you that videoconferencing continues to grow and that consumption will saturate your network within the next three months. Moreover, it will show you where to boost bandwidth, which network path those applications should take and how to revise application policies and settings to ensure a high quality of service. With closed-loop automation, network management changes are made for you.
But all of AIOps’ greatness can only be achieved when its engine has what it needs.
AIOps Challenges: Data, Control, Infrastructure
AIOps engines are powerful tools, but without the right environment, IT investments fail miserably. The challenges with AIOps are threefold:
- It’s only as smart as the data it is given — AIOps must first observe before it can engage and then act.
- It needs access to control panels and tools so it can modify configurations across the IT infrastructure — in the enterprise edge, the network edge and in the cloud.
- AIOps needs a modern infrastructure in order to thrive.
This is where secure access service edge (SASE) solutions can make the perfect pairing for AIOps because it solves all three problems with one “stone.” This new category of solutions combines software-defined wide area networks (SD-WAN) and security capabilities in one service. When these converged solutions act as the underlying technology platform for AIOps, the AI engine has everything it needs.
Driving The Future: How SASE And AIOps Work Together
In order for AIOps to have the transformational impact IT leaders are looking for, it needs to observe and engage with a wealth of data streams, including information about the network, security, cloud services, applications and users.
- Access to data — the ability to observe and engage. Because SASE solutions unite network and security analytics into one dashboard, they are good at end-to-end visibility. AIOps has one source of truth for configuration data and network traffic flows as well as network-related security data. They can also bring insights into user analytics, shadow IT applications and historical data showing how issues were resolved successfully in the past.
- Access to controls — the ability to act. AIOps engines would be nothing more than alerting systems and trouble ticket generators without closed-loop automation and the ability to act. As such, the engine must be connected to the network and security systems so it can act on its own advice. SASE’s unified controller allows AIOps to drive changes across the board. This simplicity is due in large part to the centralized management features of SD-WAN, which serve as the common operating system giving AIOps the self-service control it needs.
- Agile infrastructure — the ability to thrive. Predictive analytics won’t work in an environment designed for an analog world; fragmented infrastructures will have a debilitating effect. SASE solves for this with an IT architecture that is cloud-based, virtualized and governed by software-defined principles for the type of real-time responsiveness expected today. SASE also means fewer silos. Before SASE, many IT organizations were using stand-alone solutions, applying AI to the network and security separately and then trying to tie all those insights together after the fact. Now, there is far less need for integration. With SASE and AIOps together, IT leaders don’t have to worry about connecting all the links in the chain.
However, pairing SASE and AIOps doesn’t solve every problem. There is still much work to be done. The engine needs time to learn the behavior of its new environment and fail at its own attempted problem-solving. IT managers need to take time to coach it. Smart networks may know to alert to hardware failures, but they will still need to be taught finer skills. For example, it may not understand what a surge in website traffic means during December and how to adjust accordingly. Training periods are key for making the AI engine more effective at its job as well as for building trust between humans and machines. After all, automation isn’t possible if AIOps isn’t coached and trusted to act alone.
As SASE unlocks the power of AIOps, a new breakthrough in autonomous networking is unfolding. The self-managing, self-healing networks that industry leaders have forecasted for years are revealing themselves. It’s time for forward-leaning IT executives to start paying attention because autonomous networks should be hitting the market in the first half of this decade.
SASE? We're here to answer all of your questions.
Call us now to arrange a consultation (866) 588-5885.
Or arrange for a consultation through our request form.
Hybrid work without the headaches: 7 technologies you need now
With hybrid work the new permanent, simplifying the necessary tech stack is key. The real secret—consolidating tools for less IT complexity.
How IT Automation Can Be Your Next Business Discipline
Knowledge and proficiency always come with practice, and the same holds true for artificial intelligence and machine learning.
Why Masergy is the innovation leader in new Frost Radar™ report evaluating SD-WAN services
Frost & Sullivan positioned Masergy as the most innovative managed SD-WAN service in the industry. Here are five reasons why.
Convergence and co-creation trends will give birth to open ecosystems
In our third prediction for 2022, Masergy foresees wider IT convergence, more collaboration, and more interconnected IT ecosystems.
Predictions: 2022 will be the year to modernize IT or die
Continuing our predictions for 2022, Masergy explores why the IT infrastructure has become a high stakes essential powering remote and hybrid work.
AIOps goes mainstream, empowering hyper automation and accelerated innovation
In this series of articles Masergy outlines its predictions for 2022, starting with AIOps and how it will hyper automate IT operations.
Masergy’s Jim Glackin receives 2021 Channel Partners Circle of Excellence award
Circle of Excellence honors Masergy for vision, innovation, and advocacy of the channel during a time of transition and convergence.
Why remote work security is so difficult and the single best thing you can do about it
Remote and hybrid work can complicate security, increasing risk. So, what’s the single best remedy? Here’s the answer.
Why you need an AIOps strategy today
65% of IT teams are already using AI, and learning from them is the best way to shape your strategy. Join us as we unpack the latest AIOps research.
Artificial Intelligence Key to Business Continuity and Security Finds New Masergy State of AIOps Study
Businesses are embracing AI to make IT operations smarter, faster, and more secure, according to a new ZK Research study.
5 reasons to be excited about the Comcast Business acquisition
Here’s how our combined company will accelerate digital transformation and unlock more value for clients, partners, and the industry at large.
Not getting the collaboration experience you want? Look at your technology provider
Collaboration applications won’t perform without the right support systems. In fact, it’s what’s behind the technology curtain that matters most.
Resourcive, CXT180, and Subsidium Technologies attain Apex level status in Masergy Zenith Program
Congratulations to our partners Resourcive, CXT180 and Subsidium Technologies for attaining Apex level status in the Masergy Zenith Program!
Network segmentation security: How to avoid IT complexity
How can you partition networks to avoid complexity? Here’s how Masergy advises IT leaders when it comes to segmenting networks for security purposes.
Embracing what’s next
With every new technology shift comes the promise of what’s possible along with uncertainty inherent in change.
What is Zero Trust security and how do I get started?
Security strategies from the past 20 years are no longer working. Zero Trust offers a more resilient security approach for today’s challenges.
Comcast Business to Acquire Masergy, a Pioneer in Software‑Defined Networking and Cloud Platforms
The acquisition accelerates Comcast Business’s increasing growth serving large and mid-size companies with multi-site global operations.
Setting a course for SASE: Best practices and questions to address along the way
Here we explore the SASE plans companies are making and the difficult questions they address along the way.
Masergy Helps Keep Azzurro HD at Forefront of At-Home TV Broadcast
For more than 10 years, media services company Azzurro HD has relied on Masergy to help create high-performance, broadcast-quality TV studios anywhere.
Masergy Announces Zenith Partner of the Year Awards
Following the company's best year ever, Masergy celebrates channel partners for their 2021 sales achievements.
Remote work, cloud security, and SASE: Putting CASB to work in the real world
CASB is essential in a world where the cloud and remote work dominate. Here we examine use cases for it and how it fits into the SASE model.
Masergy’s Florence Le Goff Honored in the 2021 CRN® 2021 Rising Female Stars List
Masergy’s Director of Channel Marketing recognized for contributions shaping the future of the IT channel.
Getting SASE? Four guidelines for success
To ensure security and agility and reap the full benefits of SASE, you need to follow four key guidelines for success.
Why legal firms choose Masergy to digitize and improve the client experience
Here’s how Masergy helped several global law firms modernize to meet the needs of their clients while prioritizing data security.
Masergy Wins Two 2021 Visionary Spotlight Awards
Masergy Zenith Partner Program and Masergy AIOps Recognized for Excellence
Why manufacturers are moving to AI and IoT with Masergy
Here’s why three manufacturers moved to smart manufacturing using Masergy’s cloud network platform and managed services.
Masergy Wins Globee® in the 16th Annual 2021 IT World Awards®
Masergy Work From Anywhere solutions recognized for providing IT leaders with one cloud platform to cover the needs of their remote workforces.
SASE misconceptions: How to take a pragmatic approach to network & security convergence
Misconceptions abound when it comes to turning SASE into a pragmatic plan. It’s easy to take SASE principles too far. Here’s a practical approach.
Masergy aligns its services for the future of ITMasergy aligns its services for the future of IT
eWeek interviews Masergy's CEO to understand how the network is evolving as a key player in today's fast-paced digital transformation.
Masergy Releases 2021 State of SD‑WAN Study
SD-WAN gains traction with preferences for reliable, secure, and hybrid-access SD-WAN revealing how IT leaders find an ROI sweet spot.
Hybrid work calls for SD-WAN with hybrid access
SD-WAN helps address the challenges of remote work, and 58% of IT decision makers expect to use hybrid access. Here’s why.
Datatel1 and Digital Planet Communications Inc. reach Apex level in Masergy Zenith Program
Congratulations to our partners Datatel1 and Digital Planet Communications Inc. for attaining Apex level status in the Masergy Zenith Program!
The top 8 CASB use cases and how to ensure you’re covered
Cloud Access Security Brokers (CASBs) are go-to solutions for securing corporate data and cloud-based apps on employee devices. Learn why CASB is a crucial component of Gartner’s Secure Access Service Edge (SASE) framework and the top use cases for using CASB at your business.
Want to make remote team collaboration easy? Combine UCaaS with SASE
Build your remote workforce by integrating UCaaS with SASE solutions that back collaboration applications with performance and security.
IT may be killing your M&A strategy: Using SASE and SD-WAN to accelerate integration
Need to unite two companies quickly without jeopardizing security? Here’s how to put SASE and SD-WAN to work for your M&A strategy.
How I built it: Using AIOps to automate IT operations and WFH solutions
CIO Joe Gracz explains how he AIOps and IT automation to accelerate his manufacturing company’s work-from-home solution.
Masergy Enhances AIOps to Help Companies Improve Cloud Application Performance
With AI and machine learning applied to cloud applications, IT teams can automate management, predict performance, and ensure availability
AI for cloud apps: Masergy’s new AIOps is like a digital fortune teller optimizing your video conferencing
Managing cloud applications just got a lot easier thanks to Masergy’s latest AIOps innovations which can predict and prevent application outages.
Masergy Zenith Program welcomes Blue Equinox, DVP Technologies and RealCom Solutions as Apex members
Congratulations to our partners Blue Equinox, DVP Technologies and RealCom Solutions for attaining Apex level status in the Masergy Zenith Program!
Masergy Awarded 2021 INTERNET TELEPHONY SD‑WAN Product of the Year Award
Masergy recognized as demonstrating the innovation, vision, and execution needed to drive the upward market trajectory of SD-WAN
SDx Networks partners with Masergy to deliver cloud networking in Australia, New Zealand, AsiaPac
Expanding Masergy’s reach, SDx Networks is Masergy’s newest channel partner in the land down under. Here’s why they chose Masergy.
Our best year in Masergy’s history
Businesses of all sizes are flocking to Masergy’s cloud networking platform. Here’s a look at our sales and why more IT leaders prefer our solutions.
Masergy Zenith Program helps partners reach companies of all sizes with flexible SASE solutions
The Zenith Program is six months old, which makes now a great time to check in on our progress and what’s coming next for the channel.
5X Visionary: Gartner positions Masergy as a Visionary in 2021 Magic Quadrant for Network Services, Global
The 2021 Gartner Magic Quadrant for Network Services, Global is here!
Masergy Named as a Visionary in 2021 Gartner Magic Quadrant for Network Services, Global for Fifth Consecutive Year
Masergy has been named a Visionary in Gartner, Inc.’s March 2021 Magic Quadrant for Network Services, Global, for the fifth consecutive year
Cisco Webex + Masergy SD-WAN: The collaboration combo businesses need in 2021
Keep things simple with integrated services. Masergy UCaaS with Cisco Webex offers SD-WAN service for a perfectly complete collaboration solution.
CRN Names Masergy to its 2021 MSP 500 List
Masergy recognized by CRN as innovative and forward-thinking managed service provider.
Secure Web Gateway: How it serves the hybrid workforce and SASE too
SWG melds into broader offerings today, better serving the needs of the anywhere business. As markets converge, here’s what buyers should consider.
Debunking SD-WAN Myths
Many people believe it’s only SD-WAN if your network uses public internet links, but that’s false. Here’s why SD-WAN should be access agnostic.
Jim Glackin of Masergy Recognized as 2021 CRN® Channel Chief
Prestigious CRN Channel Chiefs list recognizes Masergy’s SVP of Global Channels for outstanding leadership, influence, innovation, and growth
Masergy launches Managed Endpoint Detection & Response: Technology, analytics, and analysts in one turnkey solution
With technology, analytics, and security analysts all in one solution, clients can efficiently widen their security coverage to every endpoint.
Masergy Awarded 2021 TMCnet Remote Work Pioneer Award
Masergy's Work From Anywhere solutions were honored by TMCnet for innovation and performance excellence
SASE, the appeal of cloud firewalls, and when on-prem still matters
Explore the advantages of cloud firewalls, the role FWaaS plays in SASE solutions, and when to opt for the cloud or stick with on-premise.
IDG healthcare IT study: Convergence of network and security technologies enable efficient operations and orchestration
Explore new IDG research, discovering the latest security trends in healthcare and the approaches used to solve the problems of digital care.
Professional Services: Planning your move to digital, remote work with UCaaS + SD-WAN
Law firms and other service firms are streamlining digital transformation by addressing UC, the network, and security in one unified strategy.
Masergy and Fortinet Release IDG Healthcare IT Survey Results
The study surveyed IT leaders from hospitals, primary and urgent care facilities, pharmaceutical companies, and other healthcare entities
The 2021 enterprise network: Retiring the branch, fueling transformation and getting more from AI
With 2020 one of the biggest years the enterprise network has had, here's a look back at how key impacts will shape the evolution of the network in 2021.