Recent posts by Jody Gilliam

With 15+ years of experience developing content-focused marketing strategies for technology companies, Jody crafts thought leadership articles and develops research ideas to support Masergy’s marketing initiatives. Her background in journalism serves her well, as she works closely with industry analysts and Masergy’s top leaders to publish engaging content. She earned her bachelor’s degree in English and communications from Southwestern University and her master’s degree in digital marketing from the University of Denver.

The Multi-Cloud Era: Five Common Network Challenges and the SD-WAN Solution

Multi-cloud environments can be accompanied by cloud app performance challenges. Learn how to build a predictable cloud delivery platform with SD-WAN.

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A Breakthrough in Network Visibility: Introducing Masergy’s New SD-WAN Portal

When it comes to managing your global network, unified visibility is everything, and Masergy’s new SD-WAN portal delivers deeper transparency and a more simplified management experience.

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Contact Center Analytics Boost Business Performance

Many organizations are starting to realize that their aging, on-premises call centers are adversely impacting their business. These systems are complex and costly to maintain. The inability of legacy call centers to provide users with easy access to...

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Application-Based Routing: How SD-WAN Squeezes More Bandwidth Out of Your Network

As a valuable aspect of SD-WAN, application-based routing is key for bandwidth utilization and cloud services support. Here’s how it works and keys for success.

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Masergy Launches CloudCollab, a Cisco Webex UCaaS Solution

Moving communications to the cloud just got easier! CloudCollab smoothly blends Cisco’s collaboration tech stack with Masergy’s reliable network services.

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Unified Communications: Which Partner is Best if I Want to Use a Hybrid Cloud Approach?

Hybrid cloud solutions are deployed partially on-premise and partially in the cloud. But which partner and solution is best for this approach? Consider these criteria.

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5 Ways to Improve Contact Center Customer Service

Contact centers need more than voice communications. Learn how the cloud offers an omnichannel approach for tracking and understanding customers.

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SIP Trunking Pitfalls and Resolutions: A Guide for Streamlined Implementation

Hybrid UCaaS deployments are advantageous, but research shows 4 out of 5 have challenges with solutions. Get tips for overcoming common pitfalls.

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Five-Time Stevie® Award Winner: How Masergy Leads in Customer Service Success

Masergy is a leader in customer service, as proven by our five consecutive Stevie Awards. How did we get here? Let’s recount the ways.

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Understanding SD-WAN Solutions: How to Ensure Peak Visibility and Performance

SD-WAN edge devices and their configuration play a factor in network transparency and performance optimization. Here’s what you need to know.

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Debunking SD-WAN Myths

Many people believe it’s only SD-WAN if your network uses public internet links, but that’s false. Here’s why SD-WAN should be access agnostic.

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The Next Evolution of Unified Communications: Why Team Collaboration is the New Centerpiece

Team Collaboration is poised to be the new sought-after UCaaS feature. Masergy explains what it is and how it will drive productivity to new heights.

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Understanding Cloud-based Unified Communications

Cloud-based unified communications is the fastest growing sector of the enterprise communications market. Here's what you need to know.

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Intent-Based Networking and the Future of Software Defined Networks

Software defined network architectures lay the foundation for the self-driving networks of our future. Explore the evolution of intent-based networks and learn how to build one.

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