Cloud-based Unified Communications Offers Infinite Flexibility

Cloud-based Unified Communications Offers Infinite Flexibility

Cloud-based unified communications are radically changing the speed and agility with which companies and their employees operate. As with other cloud services, hosted unified communications are software-driven, enabling new service and feature updates to be implemented quickly and easily by the service provider, with zero disruption to customers.

Unified communications as a Service (UCaaS) makes it simple for companies to deliver all of the capabilities employees need to be productive in a single managed service offering. UCaaS solutions allow users to adopt productivity tools at their own pace with a pay-as-you-go model. Companies no longer need to make major capital investments in on premises-based hardware and software to allow their early adopters to leverage UC productivity features including:

  • Single number mobility/BYOD
  • Seamless voice, video, instant message communications
  • One inbox for voice mail, email and fax
  • Conferencing for scheduled and ad hoc calls

Cloud-based unified communications are especially attractive to companies with multiple offices, especially those with operations in various countries. Software driven unified communications services support multi-location calling and implements a normalized abbreviated dial plan that makes it easy for workers in different regions to call colleagues in other countries using their extension number. Cloud-based UC also enables them to make free on-network calls rather than expensive international calls, whether they’re in the office or traveling.

Cloud based UC has many pluses for IT administrators too. Hosted UC providers offer a secure web portal to give administrators control over all system parameters and easily perform system management functions on-demand from anywhere. An always-on web portal gives administrators complete control over all system settings and enables them to add, delete, or modify user profiles anywhere, anytime. No additional equipment or software is needed for system programming and operation.

The term Software Defined Networking (SDN) is emerging as a way to implement networking services using open, programmatic interfaces. While still in the developmental stage, SDN will give enterprises new levels of flexibility in how they provision their networks. In the world of cloud-based unified communications, the age of software driven functionality has already arrived and has a proven track record of delivering innovation and flexibility to customers.

Learn more about UCaaS features.

About Dean Manzoori

VP, Cloud Communications, Masergy
Dean Manzoori is Vice President of Product Management for UCaaS at Masergy Communications. He brings over 25 years of IT experience in a variety of roles including operational management, strategic planning and business development. Dean holds a BSEE from California State University, Long Beach with Great Distinction and an MBA from Pepperdine University.