• 5 Ways to Improve Contact Center Customer Service

    Customer service is key to customer satisfaction, but millennials and social media have dramatically altered customer interactions. Contact Centers focused solely on voice are becoming obsolete. Find out how the cloud offers an ideal way to track and understand your customers.

  • Masergy Wins Innovation-Focused Award: Accolades from BroadSoft post-Cisco acquisition

    We are excited for our friends at BroadSoft on the Cisco acquisition. Joining the Cisco family means accelerating more enterprise communications to the cloud. Masergy has experienced first-hand huge growth in adoption of Global UCaaS among our customer base as more enterprises move their on-premises communications to the cloud and seek a provider that has the ability to offer a frictionless migration experience to customers worldwide.

  • Masergy Named Niche Player to 2017 Gartner UCaaS Magic Quadrant

    It’s no secret that being named to the Gartner UCaaS Magic Quadrant is an accomplishment. Each year, Gartner evaluates players in the UCaaS space. This year, Masergy is excited to announce that we’ve been assessed on the completeness of and ability to execute our cloud communications vision, and have been named a Niche Player in the 2017 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide (UCaaS MQ).

  • 3 Ways UCaaS Can Help Organizations Weather Hurricane Harvey

    By now, everyone has heard of Hurricane Harvey, the tropical storm that has inundated parts of the Houston, Texas area with more than 40-50 inches of rain, flooding a quarter of the land mass that makes up Harris County. In this post, we explore how UCaaS solutions can help organizations minimize lost business.

  • Bringing ‘Plug and Play’ to Workflow Automation

    Companies are often limited in their efforts to achieve business insights and optimal outcomes due to a lack of business process integration. Organizations try to master the challenge with APIs that help connect the dots across communications, CRM,...

  • Contact Center Analytics Boost Business Performance

    Many organizations are starting to realize that their aging, on-premises call centers are adversely impacting their business. These systems are complex and costly to maintain. The inability of legacy call centers to provide users with easy access to...

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