Digital transformation continues to be top of mind for IT leaders as they plan for and support their strategic initiatives. The foundational element to a successful digital transformation is automation of workflows and business processes.
Masergy recently earned its fourth consecutive Stevie Award for Sales and Customer Service, which marks us a mainstay in service delivery excellence. So, how does Masergy deliver award-winning customer experiences so consistently?
Customer service is key to customer satisfaction, but millennials and social media have dramatically altered customer interactions. Contact Centers focused solely on voice are becoming obsolete. Find out how the cloud offers an ideal way to track and understand your customers.
We are excited for our friends at BroadSoft on the Cisco acquisition. Joining the Cisco family means accelerating more enterprise communications to the cloud. Masergy has experienced first-hand huge growth in adoption of Global UCaaS among our customer base as more enterprises move their on-premises communications to the cloud and seek a provider that has the ability to offer a frictionless migration experience to customers worldwide.
It’s no secret that being named to the Gartner UCaaS Magic Quadrant is an accomplishment. Each year, Gartner evaluates players in the UCaaS space. This year, Masergy is excited to announce that we’ve been assessed on the completeness of and ability to execute our cloud communications vision, and have been named a Niche Player in the 2017 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide (UCaaS MQ).
By now, everyone has heard of Hurricane Harvey, the tropical storm that has inundated parts of the Houston, Texas area with more than 40-50 inches of rain, flooding a quarter of the land mass that makes up Harris County. In this post, we explore how UCaaS solutions can help organizations minimize lost business.