Cloud UC Can Strengthen Enterprise Productivity

Cloud UC Can Strengthen Enterprise Productivity

Gone are the days when employees had to be tethered to the office by twisted pair copper to get any work done. Today, highly-mobile employees can reach and collaborate with colleagues and clients by phone, email, instant message, text, video or web from anywhere using a laptop, tablet or smartphone, with a consistent user interface. The bring your own device (BYOD) revolution enables any employee to get more done in less time. Cloud communications is no longer a concept. We live it every day and we are witnessing a growing market demand to unify, converge and integrate communications with business processes. At Masergy, we embedded cloud unified communications (UC) technology into our legacy-free global MPLS network. This enables us to offer a suite of next-generation enterprise cloud communications solutions that  give companies access to a wide range of hosted and impactful services, including:

  • Hosted UC – Business grade, cloud-based, feature rich HD voice with one inbox for voicemail/email/fax and voicemail transcription
  • Enhanced SIP Trunking – Seamless integration into your existing PBX systems
  • Hybrid Solutions with Hosted PBX Services – Robust migration path as a hybrid solution with existing systems
  • Custom Integration – Communications integrated with business process applications
  • Mobility – Seamless, consistent communication across disparate devices regardless of location
  • Global Presence – DID numbers across the globe with local origination and termination
  • Instant Messaging – IM integration with office telephones
  • Presence – Real-time status of team members for immediate access, minimized communications delays and enhanced productivity
  • Texting – Text messaging capability associated with the user’s direct dial number at the office
  • Video Calling – Video calls with exceptional clarity and reliability
  • Audio/Video Conferencing – Conference bridge for pre-scheduled conference calls or instant ad hoc conferencing
  • Call Center – Distributed contact center workforce with real-time web-based queue management
  • Call Recording – Fully integrated and unlimited architecture with secure web-based storage and playback
  • Call Analytics – On demand call statistics and management with custom reports
Masergy Cloud UC enables remote work scenarios – imagine avoiding rush-hour traffic in LA – to make enterprise employees more productive now than at any point in the past 15-25 years. And with the growing number of cloud-based services, many more people will soon experience higher levels of productivity as well. To learn more, visit  cloud unified communications

About Dean Manzoori

VP, Cloud Communications, Masergy
Dean Manzoori is Vice President of Product Management for UCaaS at Masergy Communications. He brings over 25 years of IT experience in a variety of roles including operational management, strategic planning and business development. Dean holds a BSEE from California State University, Long Beach with Great Distinction and an MBA from Pepperdine University.

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