Embracing what’s next

With every new technology shift comes the promise of what’s possible along with uncertainty inherent in change. Innovation is always at the forefront of change and uncertainty, and as a technologist and a business leader, I’ve never been more optimistic about the future. Throughout my career, I’ve thrived on looking forward and driving through uncertainty to create new customer experiences. That’s why I’m so excited and proud for Masergy and our dedicated employees to become part of Comcast Business. Together, we will be able to accelerate digital transformation and unlock even more value for our customers, partners, and the industry to meet the voluminous sea change underway.

Avatar for Chris MacFarlandBy Chris MacFarland|Sep 9, 2021|7:30 am CDT

Decades of innovation are condensing into a matter of months just in time to meet the demand for a new hybrid work model–facilitated by technology advances and hastened by the COVID-19 pandemic.

  • According to ZK Research’s Work from Anywhere Study, 46% of businesses report that the pandemic has accelerated their timeline for SD-WAN deployment.
  • With 47.3% of companies using UCaaS in some form, according to Metrigy’s Workforce Collaboration study, it’s safe to say that UCaaS has finally hit the mainstream. The future workforce is no longer an aspiration. It’s here today and here to stay.
  • One IDG survey showed 64% of businesses investing more in network infrastructure than before the pandemic, and an overwhelming 91% expressed an interest in SASE services that converge SD-WAN and security.

Masergy’s software-defined networking (SD-WAN), secure application service edge (SASE), AIOps and cloud communications solutions are serving a powerful recipe for business success as companies seek to deliver high-performance, secure work-from-home (WFH) applications over smart, autonomous wide area networks (WANs). Never, have the edges of the network been more unpredictable and important, and that’s why Performance EdgeTM is so promising. We can enable cost-effective broadband connections that perform up to private Ethernet standards, anywhere in the world.  Businesses of all sizes, whether regional or global, rely on Masergy to have the most innovative technology coupled with a best in class experience. That is what sets us apart.

I’m particularly proud of Masergy’s unrivaled application performance and customer satisfaction, and I look forward to scaling our track record with Comcast’s enviable fiber network and full power behind us. Today, we are achieving the top net promoter score (NPS) in the industry and 99% customer retention. It’s a hallmark of our brand and dedicated employee commitment to meet and support customers where they are and help them achieve their goals.

Together with Comcast, we will be able to expand our reach and capabilities to benefit existing and new customers and channel partners alike. Our portfolios are complementary. Combining Comcast’s ultra-fast, extensive broadband network with Masergy’s global SD-WAN, security and cloud communications portfolio, we are poised to develop and deliver even higher standards for the industry, partners and customers.

We’ve always been a channel-first company, having built a world-class channel program that is the envy of the industry. Together, with our partner network, we are helping businesses drive toward full automation and achieve the promise of autonomous networks and digital transformation. Our channel relationship is a key differentiator in the marketplace, and we will continue to deliver a best-in-class model for success.

As businesses continue their cloud journey, Masergy is ideally positioned to create exceptional experiences for our customers and their customers. The use of analytics and data to deliver insights creates differentiators – our technology delivers performance reliability and scalability. Our customer experience – from design, delivery, and support is world-class. Together with Comcast’s insights, commitment, and scalability, we are on the brink of something very special. That’s why I continue to embrace what’s next, feeling inspired. I’m confident that together, Masergy and Comcast Business will be able to navigate the digital transformation passage even more deftly to deliver a whole new apex of customer-first experiences.

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