How Masergy Was Named Visionary for Two Years Running in Gartner Magic Quadrant for Network Services, Global

How Masergy Was Named Visionary for Two Years Running in Gartner Magic Quadrant for Network Services, Global

VISIONARY. The word brings about thoughts of inspiration, imagination, and foresight. Here at Masergy, we think it captures our ambitious spirit and constant motivation to drive innovation. And, our forward-leaning ferocity hasn’t gone unnoticed.

Gartner has once again named Masergy a "Visionary" in the Gartner Magic Quadrant for Network Services, Global. In fact, we are the highest ranking Visionary in the quadrant.

Gartner summarized it best in the report, which states:

"Masergy gets high marks for strong customer service, and should be evaluated by organizations requiring network services in all the major global economies."

The report also calls attention to Masergy’s strength in customer experience:

"Gartner also sees customer satisfaction continue to evolve and, as denoted through customer references, satisfaction is not equal. Both Masergy and Vodafone scored the highest through our research reference verification."

Steady Yet Rising: Masergy Ascends to the Right

This year our position is higher and further to the right when compared to last year. Our 2018 placement reveals several important takeaways:

Staying Power: Masergy has proven the ability to sustain our visionary status, which validates our position as a disruptor in the market. After all, visionaries are known as companies that have revelations, actively driving the future through wisdom and experience. And, we feel confident that we consistently embody this characterization. How did we achieve staying power? In the previous years, we spoke with Gartner analysts about how Masergy was one of the first service providers to deliver software defined networking, network function virtualization, and vCPE globally.

This year, our conversations focused on advancements around security, and deeper real-time analytics and control, as well as more customizable platforms. Additionally, we shared use cases in which our customers are using Masergy’s Hybrid Networking solutions to drive innovation, easily "spinning up" test environments to safely experiment with new disruptive technologies. It all adds up to increased innovation with decreased time-to-value and time-to-market.

Upward Movement: Masergy’s position within the quadrant moved up on the Y axis and to the right on the X axis. The X axis represents “completeness of vision” and the Y axis “ability to execute.” Many of our large competitors (whose market capitalizations rank in the hundreds of billions) actually shifted down on the Y axis, meaning they decreased in their ability to execute, while others were completely reassigned to other quadrants.

Given Masergy's relative size in comparison to our largest competitors and Gartner’s structured, data-driven approach to vendor placement, we are excited about our placement in this category. It is worth noting that Masergy’s industry-leading Net Promoter Score serves as clear evidence of our operational excellence and ability to execute. For the past six years, our NPS® has been the best in the industry bar none, and currently stands at 74--far outpacing the rest of the industry.

We demonstrate excellence in other ways as well:

  • Hybrid Networking with integrated SD-WAN simplifies our customers’ journey to the cloud with an infinitely agile networking platform, real-time visibility, service control, and analytics that evolve with business needs
  • SLA-backed Direct Cloud Connect provides direct private access to leading cloud service providers such as Amazon Web Services, creating a consistent and guaranteed application experience
  • An access-agnostic approach to enterprise networking results in customizable connectivity--mix and match both public and private connections to strike the optimal balance among price, performance, and risk-management for each location in the network

The Bottom Line: Masergy is moving closer to becoming an official Leader based on the observations of the most respected analysts in the industry. When looking at Gartner's Leaders quadrant, these are all incredibly large, legacy telecom companies that have collectively been around for centuries. In contrast, Masergy is a young (18 years and counting), more nimble innovator whose goal is to challenge and surpass the status quo. We achieve that everyday with solutions that are customizable by design and powered by the industry’s best customer experience.

Want to learn more about why Gartner named Masergy a Visionary in the field of global network services? Download a complimentary copy of the 2018 Gartner Magic Quadrant for Network Services, Global report.

About Paul Ruelas

Director, Product Management, Masergy
Paul Ruelas is Director of Network Products at Masergy. He brings over 26 years of expertise in telecommunications, IP Networks, complex solution design, and product development. Paul has developed many Ethernet and optical products that enabled numerous global enterprises to transform their data communication infrastructures to improve business outcomes. Paul is an industry thought leader in communication transformation and on topics such as hybrid networking, SDN, NFV, and cloud connectivity.

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