Masergy signs FCC pledge to protect small business clients from impacts of COVID-19

Posted on March 18, 2020

On Friday March 13, Federal Communications Commission (FCC) Chairman Ajit Pai launched the “Keep Americans Connected Pledge,” calling on network and communications service providers to protect connectivity for those impacted by the disruptions of the Coronavirus. Masergy, alongside other companies, has responded by signing the FCC’s pledge. Here’s what it means and how Masergy’s global clients benefit. 

Masergy has made a commitment to ensure our qualifying clients don’t lose their SD-WAN, cloud unified communications, and security services as a result of the exceptional circumstances of COVID-19. For the next 60 days, Masergy promises to abide by the pledge, which reads as reads as follows:

  1. Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic; 
  2. Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and 
  3. Open its Wi-Fi hotspots to any American who needs them.

Network connectivity, security, and cloud unified communications are critical services for every business, and Masergy wants to help alleviate concerns about these services for our small business customers at a time when they’re focusing on protecting the health of their employees and their business. We recognize the disruptions that COVID-19 is having on our corporate, economic, educational, medical, and civic life, and we stand in partnership with our small business clients, helping them preserve their business continuity. While the FCC’s initiative is aimed at helping Americans, Masergy has clients across the globe. As such, we are extending our pledge to all of our business customers with fewer than 50 employees regardless of geography. We applaud the FCC in initiating this pledge and are proud to join in this commitment.

More ways Masergy is lending a helping hand

The FCC pledge is one of many ways Masergy continues to support our community during the pandemic. We’re reaching out to clients and prospective customers (both small and large), asking how we can help them virtualize their workforce. As a network services and cloud communications provider, we are uniquely positioned to help enterprises accelerate their virtual workforce strategies. In addition to bundling unified communications, global network services and security into one simple solution, here’s what else we’re doing to help:

1 For purposes of the pledge, a ‘small business’ is a business with fewer than 50 employees.

For more information

Existing Clients: Contact your Masergy account manager, sales contact, or contact the Masergy NOC at 877-462-7374 and we can quickly provision VPN services.

New Clients: +1 866-627-3749 or

James Parker

With more than two decades of leadership experience in the high-tech industry, James Parker joined Masergy as CEO in 2018. He leads the company vision and strategy execution and has a track record of building high-energy, high-performing leadership teams that have successfully delivered profitable growth through multiple technology and business transformations. Prior to Masergy, James served as Executive Vice President and Chief Customer Officer at Tata Communications where he led sales, marketing, service management, delivery, and communications. He previously held SVP positions at CenturyLink and served Microsoft’s Enterprise and Partner Group for more than 13 years. James holds an MBA from the University of Toronto – Rotman School of Management.

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