Overture Blog Touts Masergy On-Demand Bandwidth
Overture Networks, a technology partner of Masergy’s, recently chatted with our Chief Technology Officer Tim Naramore. Tim’s focus was on the innovative, award-winning Masergy Intelligent Service Control (ISC). Our ISC is more than just on-demand bandwidth, it’s a powerful web service. The ISC connects Masergy customers to our Managed Cloud Network and its patented layer of analytics.
With the ISC, IT professionals managing a Masergy network connection can:
- Scale bandwidth up and down
- Set up a calendar for capacity changes
- Manage additional services such as our UCaaS and Real-time Analytics
ISC enables both on-demand bandwidth and a truly on-demand experience, with all changes going live in less than 30 seconds after the user’s request. These requests can be added via either the ISC web portal or the new ISC smartphone app—an experience perfectly demonstrated in this video:
Tim explained to Overture how the ISC mobile app’s creation was directly related to customer feedback. Although IT professionals could always get on-demand bandwidth using the standard Masergy ISC web portal from a smartphone’s browser, the portal was not optimized for the experience. Without a lightweight front end for ISC, users of the portal found it difficult to perform tasks on iOS and Android phones. Because more and more IT professionals are embracing a BYOD mentality, Tim and his team at Masergy decided to create an app for the smartphone that was optimized for the small display and the native capabilities.
Read more of Tim’s chat with Overture Networks about ISC in their blog post: Masergy Puts Dynamic Service Management in the Palm of Customers’ Hands.