Professional Services: Planning your move to digital, remote work with UCaaS + SD-WAN

Avatar for Shawn CookeBy Shawn Cooke|Jan 12, 2021|7:30 am CST

In 2021, law firms, consulting agencies, real estate agencies, and other professional services firms are working fast to digitally transform and enable remote collaboration in a highly regulated work environment. Take these situations for example:

The professional services industry is reimagining the role of technology in how business now gets done. Investment in digital transformation and remote collaboration will only continue as firms adapt to a new norm of business and client relations.

The future of work in professional services

Proven to survive and even thrive in a world of social distancing, professional services firms are facing an irrevocable new future of work. Employees in real estate, for example, agree they would prefer to work from home at least 3-4 days a week on a permanent basis. Leading law firms like U.S.-based Husch Blackwell and Australia-based Slater and Gordon have decided to permanently enact their remote work policies. Unified Communications – specifically, Unified Communications-as-a-Service (UCaaS) – is crucial in this retooling.

Work-from-home business models have only further accelerated the adoption of UCaaS in professional services, with consulting agencies experiencing some of the highest growth rates. UCaaS enables firms to collaborate more seamlessly and efficiently to continue delivering what’s needed:

A disruptive new norm requires a supercharged network

Organizations have no choice but to transform their network as they navigate the new normal – least of all professional services firms. Law firms and consulting agencies with a historically small number of remote employees must now support their entire workforce needing to connect to applications remotely 24×7. Bandwidth-intensive UCaaS applications like video conferencing have skyrocketed and will only continue to, straining the network and creating unprecedented security threats. The year 2020 has become a real-life case study for a high-performing, security-first network – a.k.a. a Software-defined Wide Area Network (SD-WAN).

SD-WAN strengthens UCaaS application performance and delivers the level of agility, flexibility, security, and AI-powered automation that professional services firms need moving forward. Over 90% of companies are bundling UCaaS with network security services for this reason.

The business case for bundling UCaaS with SD-WAN for professional services is clear:

Protect your remote workers’ data (and your firm’s reputation) with continued high-quality service

Communications are indispensable, but so are network performance and security. Over 60% of organizations that are satisfied with their UCaaS deployment are also using SD-WAN. Bundling the two provides high performance, global availability, and the simplicity of built-in security features in one cloud service with one management portal for both UC and the network.

Learn more about Masergy UCaaS with SD-WAN for professional services.

Interested in how Unified Communications can improve your business?

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