According to ZK Research, 85% of companies want to use hybrid cloud approach for unified communications. The terms “hybrid deployments” or “hybrid cloud communications” refer to UCaaS and CCaaS solutions that are deployed partially on-premise and partially in the cloud. Hybrid solutions are popular because they offer more choices and ways to chart your path to the cloud. Plus they help jumpstart migration for enterprises that still have legacy communications systems to manage and maintain. But with so many providers, how do you know which one is best for your hybrid approach? Here are some criteria to shape your evaluation.
Partners that inherently provide a multitude of options are best suited for hybrid models, because you’ll have more potential to customize your migration path and then continually tweak it as things change. For example, when you’re comparing partners look for options in the following areas:
Moving contact centers to the cloud is equally important, and much like UCaaS, it isn’t just about buying and deploying a standalone technology. Migrations require essential IT underpinnings including telephony and connectivity needs; call control, PSTN, SIP trunking, and the hybrid network service. There’s a lot of involved parties and underlying infrastructure that must all work together—making a globally reliable network platform, integration, and tight collaboration the three largest success factors.
The IT system architecture and the collaboration among partners shouldn’t be elusive in your proposed solution. The more proven the IT architecture is and the more visibility you have into the solution design—the better.
Solution design should give details into:
Lots of providers offer hybrid deployment models with UCaaS and CCaaS, but no one does it quite like Masergy. Masergy was selected by Cisco as a global premier partner for their industry-leading Customer Journey Platform, because Masergy brings unparalleled expertise in designing and executing cloud migrations.
When you’re ready to design your path to the cloud, invite Masergy and Cisco to customize a plan that delivers both flexibility and reliability. Contact us today.
Like this article? Download the eGuide here.
VoIP and video communications must be crystal clear. Don’t miss this network connectivity guide that helps you identify the access types best suited to accommodate unified communications.
AI is fueling the digital customer experience, and research studies can help you confidently create a plan for investment. Identify ROI and avoid implementation missteps with this guide.
In focusing too narrowly on single technologies, IT leaders miss out on the aggregate benefit of technology chains. The key is to ensure tight integration across all layers of the IT ecosystem with a technology value chain.