Why Masergy is the ONLY Visionary in the 2019 Gartner Magic Quadrant for Network Services, Global
If you’ve been tracking Masergy’s launch path on the Gartner Magic Quadrant for Network Services, Global, you’ll quickly notice that over the past few years Masergy has consistently moved up and to the right within the Visionary quadrant. Now we sit very near the Leader quadrant, which is dominated by the largest telco providers with market capitalization figures that reach well into the hundred-billion-dollar range. But the more striking observation is that Masergy is the ONLY company in the Visionaries quadrant.
Here’s why I believe Masergy stands uncontested as an industry visionary:
- Innovation Driven: Masergy’s forward-leaning strategy creates foresight in the market and our software-defined platform delivers future-proof solutions
- Customer Centric: With service unparalleled in the industry, Masergy caters to business requirements keeping a keen eye on price, performance, and risk
- Outcome Focused: A partnership with Masergy enables cost savings, optimizes resource efficiency, strengthens security posture, and enhances the customer experience
Completeness in Vision
Advancing on the X axis, Masergy stands unique in our ability to understand where the market is going. But what is Masergy’s vision and how are we a game-changer for our customers?
OUR VISION: Masergy empowers businesses to achieve their digital ambition through our software-defined platform and unparalleled customer experience
With a global software-defined platform that empowers the world’s most reliable, agile, cost-effective, and secure SD-WAN solution in the market, here’s how our customers leverage Masergy to outmaneuver the competition and be what’s next.
Enable Cost Savings
When a CIO of a global legal firm needed a network capable of supporting an aggressive merger and acquisition plan that would double the size of the company, he chose Masergy’s Managed SD-WAN and decreased costs by 40 percent. The company deployed secure SD-WAN at just a few key sites and tied remaining locations into the WAN, gaining deep visibility across all environments. The result was a cost-effective solution that supports the rapidly growing company.
Optimize Resource Efficiency
A financial services company selected Masergy’s Managed SD-WAN to connect 40+ global offices and gained network-on-demand capabilities. Today, the CIO and his IT team can instantly “right-size” primary and secondary connections, more efficiently matching demands to network resources.
With Masergy’s secure edge architecture, the company has one device at each location that can perform as a router and firewall with unified threat management and then tie it all together with centralized policy management. Plus, the company can easily add on LAN switching and secure Wi-Fi, seamlessly extending their WAN to the LAN.
Strengthen Security Posture
When the aforementioned CIOs recognized just how thoroughly security is built into Masergy’s SD-WAN offering, they considered the features “dream components.” Masergy’s secure edge architecture is embedded directly into our software-defined platform, meaning we can do much more than just the IPSec tunneling offered by most SD-WAN startups.
Our security analytics are integrated directly into the network dashboard, providing IT professionals with correlated visibility across both network and security domains. We view these coupled capabilities as the bold new steps needed to create the self-adjusting networks of the future. Now, you see the completeness of our vision--we’re helping enterprises securely blaze the path toward next-generation networks.
Enhance Customer Experiences
When the CIO of a manufacturing company recognized that his network failed to support critical cloud applications and users in Europe and Asia, he turned to Masergy. Today, the enterprise has no network outages using a globally ubiquitous, software-defined platform that includes both stringent cloud service level agreements and 24/7 proactive monitoring. With Masergy’s managed SD-WAN, all production lines stay connected with reliable service for the entire global footprint.
Many executives back their cloud-focused strategies with Masergy’s service because we offer guarantees specifically for cloud approaches. Not only does Masergy deliver direct connectivity to cloud providers like Amazon Web Services, we also put SLAs around the service guaranteeing performance right up until the moment the traffic his handed off to the cloud provider. Such robust cloud SLAs are unheard of in the industry.
Ability to Execute
Masergy’s vision is only half of the story--we have also moved up in the quadrant. The Y axis represents the ability to execute, and it’s here that Masergy is also making a marked improvement. The most recent proof points in our ability to execute are:
- Masergy’s Net Promoter Scores that consistently rank above 70 and our 99% customer retention rate.
- Masergy’s fifth consecutive Stevie Award for sales and customer service (which we will announce next week).
And, we continue to enhance our service. Since July 2017, Masergy has launched several customer experience improvement programs, creating frictionless migrations to Masergy solutions. Here are some of the results:
- Masergy delivers on customer requested due dates with over a 90% success rate
- Proactive network service notifications inform customers of any service issues at least fives minutes BEFORE the actual problem occurs
- The average time required to repair any failed equipment is 4 hours
- When customers call Masergy customer service, the time to reach a real live analyst is about 45 seconds on average
Want to learn more about why Gartner named Masergy a Visionary in the field of global network services? Download a complimentary copy of the 2019 Gartner Magic Quadrant for Network Services, Global report.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Like this article? Download the eGuide here.