“Masergy’s Managed SD-WAN enabled Pearl Meyer to free IT resources, increase our network performance, and lower our IT costs.”
Network Manager at Pearl Meyer
When employee compensation is typically considered an unavoidable business cost, Pearl Meyer transforms it into a catalyst for value creation. For 27+ years, Pearl Meyer consultants have been guiding enterprises in employee compensation practices, aligning payment programs with strategic business initiatives so that employees are incentivized to deliver on meaningful outcomes. But this refreshing philosophy isn’t just for Pearl Meyer’s clients. Executives at the company were interested in applying this same concept to their IT infrastructure. The IT leader aimed to align a new network modernization plan with the company’s digital innovation strategies in order to transform IT expenditures into a competitive advantage driving improvements in cloud migration, customer experience, cybersecurity, and disaster recovery.
Pearl Meyer operates a lean IT department and faced a variety of pressing needs including:
Updating aging WAN edge architecture
Diversifying connectivity options for better network redundancy
Improving application performance and security
Freeing the network manager to focus on strategic cloud migration
For more than a decade, Pearl Meyer has used Masergy’s software-defined network services to connect its ten U.S. locations using private (VPLS) service. After investigating a number of SD-WAN edge equipment vendors, Pearl Meyer’s team was most impressed by the security offered by Fortinet edge devices. The CIO and network manager were delighted to learn that Masergy’s SD-WAN solution was not only based on Fortinet technology but was delivered as a fully managed service.
Upgrading the Pearl Meyer network architecture, Masergy added Fortinet SD-WAN devices with next-generation firewalls including unified threat capabilities. SD-WAN now provides back-up connectivity for all offices, leveraging public broadband access where appropriate. Easing the burden of deployment and management, Masergy procured and installed all equipment and services and continues to monitor and maintain the quality of service end to end.
A secure edge and more IT resources
Today, Pearl Meyer has upgraded its WAN edge all while freeing IT resources. The team is no longer distracted by routing and firewall management, since those tasks are now managed by Masergy. Efficiency also increased due to centralized management and on-demand bandwidth controls. Cassol can view both public and private links in real time in a single online dashboard. From the portal, he can immediately make bandwidth and configuration changes using the self-service tools, or he can call Masergy to optimize the network service for him. Best of all, security analytics and network performance data are all in the same dashboard (at no additional charge), giving Cassol a complete view of both IT domains. All in all, Masergy’s Managed SD-WAN solution saved Pearl Meyer an estimated 15% annually on their network services.
SD-WAN improves disaster recovery and the customer experience
The hybrid WAN environment with SD-WAN failover strategy infused more redundancy into the network, improving disaster recovery as well as Pearl Meyer’s customer experience. When Hurricane Harvey hit Houston in 2017, flooding impacted the communications network (a different network and service provided by a large carrier) which underscored the need for a better backup plan. Today, that issue has been solved. Masergy’s SD-WAN and SIP trunking capabilities provide a secondary connection for all phone traffic, and Masergy’s software-defined network guarantees low latency and virtually no jitter. Not only are natural disasters less threatening to their IT infrastructure now, but the customer experience is more protected too, as Pearl Meyer’s critical client survey platform and website deliver more uptime.
Pearl Meyer’s SD-WAN investment has helped the company make marked strides in reaching goals at the highest level of the organization, demonstrating that the network and IT spend directly support digital strategies. They have more IT agility today, making the company prepared for more cloud migrations.
As executives turn their sights toward cloud communications platforms and direct connections to Amazon Web Services, they’re confident that the company stands ready to continue its path in building a multi-cloud environment. Managed SD-WAN has already shown them how easy it is to layer new capabilities onto their existing software-defined network, and Masergy will be a key partner as the company takes the next steps in their digital transformation journey.