Gain a 360° view of omni-channel contact center interactions.
On average, customers interact with a company through seven channels. Masergy Cloud Contact Center routes voice, email, and chat interactions from multiple teams and sites centrally so that voice and non-voice interactions are no longer managed in silos.
With Masergy Cloud Contact Center, Agents work in one unified environment, and all interactions are logged in the same system for more efficient reporting and analytics. Agents gain a consistent user experience which increases their performance while you gain the flexibility and extensibility to find relationships you never knew existed.