MANAGE AND MONITOR MORE INTELLIGENTLY
Our cloud-based contact center solution uses predictive analytics to lower operating costs and improve your business performance. With Cloud Contact Center, you can dynamically determine how best to route each customer interaction based on measurable facts. Whatever key performance indicators you use to measure success, Masergy Cloud Contact Center will provide you with the insights needed to optimize them.
GAIN FLEXIBILITY WITH THE CLOUD
Masergy Cloud Contact Center is built into our global Software Defined Platform for the flexibility and performance you need to meet all your omni-channel customer communications needs. Integrate Masergy Cloud Contact Center with our global UCaaS and Intelligent SIP Trunking solutions–and with your existing Salesforce configuration. Like all Masergy solutions, our Cloud Contact Center is managed 24/7 by certified experts at our operations centers on three continents. Every support call to Masergy is answered by a live engineer with no IVRs for the best client experience in the industry.