Business Process Integration

Work Smarter

Easily integrate Masergy UCaaS with leading CRM, ERP, and office productivity applications such as Salesforce, NetSuite, Zendesk, and over 200 other enterprise cloud applications with a robust ecosystem of third-party integrations and plug-ins.

Standard APIs For Custom Integration

Our robust, open platform helps simplify your most complex custom business processes. Masergy standardized our web services Application Program Interface (API) to integrate all of your key business applications with the Masergy UCaaS platform, removing the need for IT managers to build, learn, or use additional administration portals.

Call Platform
Triggers, fetches, or queries Masergy’s Global UCaaS platform based on specific call events, actions, and commands.

Call Recording
Retrieves or queries specific cataloged recordings from Masergy’s Call Recording archive.

User Provisioning
Automates actions for user creation, update, deletion, and lookup, queries Masergy’s platform for search functionality.

Native Integration with Cloudpipes

Technology Partner

Masergy has built a native integration with the leading Integration Platform as a Service (iPaaS) from Cloudpipes to democratize business process integration for customers. With Cloudpipes, Masergy’s APIs become infinitely applicable as they help business administrators build Masergy’s advanced call features into automated workflows using a drag-and-drop visual designer.

Seamlessly Integrate With Microsoft Office 365

Connect Masergy UCaaS with Microsoft Skype for Business to deliver unified communications to all of your Office 365 desktop applications. Save time and money by leveraging Masergy’s advanced cloud-based Unified Communications as a Service capabilities to make voice calls through the public switched telephone network (PSTN) from the Skype client along with the integrated collaboration features such as instant messaging, presence (whether using a Masergy desk phone or a Skype-certified softphone), and desktop sharing.

Press Release

Enterprise Connect 2018: Masergy’s new Call Provisioning automation tool allows sales teams and business managers to easily streamline creation, management, and deletion of new telephony users, accelerating business process integration.


Masergy examines how unified cloud communications can lower costs and simultaneously increase enterprise collaboration options.

Downloads, Documentation, and Tutorials

Visit our software downloads page to access downloads, documentation, and video tutorials.

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