Cloud-Based Hosted Call Reporting
Masergy provides a Cloud Based Hosted Call Recording option, to easily record all incoming and outgoing telephone calls without the need for additional hardware or software. There are no limits to the number of calls recorded and no limit on the length of each call.
Recorded calls are easily managed, cataloged, and retrieved, and can be played back for up to 30 days before deletion. Subscribers may also download any recorded calls and keep them locally for as long as they wish. Customers can archive their call recordings using File Transfer Protocol (FTP).