Cloud-Based Hosted Call Reporting
Masergy provides a Cloud Based Hosted Call Recording option, to easily record all incoming and outgoing telephone calls without the need for additional hardware or software. There are no limits to the number of calls recorded and no limit on the length of each call.
Recorded calls are easily managed, cataloged, and retrieved, and can be played back for up to 60 days before deletion. Customers may also download any recorded call and keep them locally for as long as they wish. Customers can automatically archive their call recordings using Secure File Transfer Protocol (SFTP) or Amazon Web Services (AWS) plus all archived calls may be reviewed using the Call Recording portal. File Transfer Protocol (FTP) is also available which is non-secure and can be manual or automated.