Masergy Unity Client

Improve Workgroup Collaboration

Masergy Unity for Windows or Mac combines presence, instant messaging, Masergy service configuration and call control with click-to-dial from Microsoft Outlook Contacts directory integration. Featuring an intuitive icon based interface, Masergy Unity provides point and click call control within the familiar desktop environment.

Masergy Unity improves workgroup collaboration by bringing users closer to each other and simplifying internal and external communication.

Note: Unity CRM Connector is only available on MS Windows desktops.

  • Presence is built in
  • Logging in at a hoteling station
  • Logging in and out as an agent into a call center
  • Group Call Pickup
  • LDAP integration
  • Federated (XMPP) Instant Message with Communicator

Unity Desktop

Unity is a call control application that simplifies making and receiving calls on Windows and Apple desktops for the general business user. Featuring an intuitive icon based interface, Unity provides point and click call control within the familiar desktop environment. Unity improves workgroup collaboration by bringing users closer to each other and simplifying internal and external communication.

Unity Reception

Unity Reception is an attendant console client for Windows for the front desk or receptionist user. Unity Reception is designed to support even the busiest front desk environments. Featuring a modern and user-friendly interface, Unity Reception improves call handling and customer service for customer facing and front desk attendants.

Unity CRM Connector

Unity seamlessly integrates with several CRM applications to facilitate contact lookup and “popping” for inbound and outbound calls, searching for CRM contacts within Unity and click to dial both from within Unity and the CRM platform.

This functionality relies on a CRM Integration license being assigned to the user, as shown below. Please note this license is required in addition to the base license for Unity Desktop, Agent, Supervisor or Reception, however this functionality is included in all trial licenses for these Unity clients.

Current platforms supported are:

  • Agile
  • Salesforce
  • CRM Dynamics
  • Zendesk
  • With many more coming

Unity Call Center Options

Unity Call Center
Agent

The Unity Call Center Agent desktop client helps the agents manage and handle calls in the call center. Unity Agent is an essential tool in empowering Agents toward optimum call handling efficiency. All information relevant to the incoming caller, the status of fellow Agents and Supervisors, and the overall Call Center situation is presented within a business interface.

Unity Call Center
Supervisor

The Unity Call Center Supervisor desktop client helps managers to view the call center queues, the agents they manage, run call center reports as well as, handle calls in the call center. Unity Supervisor is a powerful reporting and management interface that gives Supervisors and team leaders relevant, real-time, performance information on Agents and queues, presented in a concise and intuitive table format.

Unity Call Center
Wallboard

The Unity Call Center Wallboard is a call center statistical display that can be shown on a flat screen monitor. Unity Wallboard is highly customizable to accommodate different size screens, different font sizes and different customer requirements for stats and queues to be displayed. By default, Wallboard will resize full screen to the dimensions of the host machine. Unity Wallboard is designed to display real-time, daily statistics. All statistics are from midnight the previous day and are automatically reset in the hosted system.


Downloads, Documentation, and Tutorials

Visit our software downloads page to access downloads, documentation, and video tutorials.

Go To Software Downloads

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