Improve Workgroup Collaboration
Masergy Unity for Windows or Mac combines presence, instant messaging, Masergy service configuration and call control with click-to-dial from Microsoft Outlook Contacts directory integration. Featuring an intuitive icon based interface, Masergy Unity provides point and click call control within the familiar desktop environment.
Masergy Unity improves workgroup collaboration by bringing users closer to each other and simplifying internal and external communication.
Note: Unity CRM Connector is only available on MS Windows desktops.
- Presence is built in
- Logging in at a hoteling station
- Logging in and out as an agent into a call center
- Group Call Pickup
- LDAP integration
- Federated (XMPP) Instant Message with Communicator