Call Reports or Call Analytics lets you maximize your efficiency by viewing both your internal and inbound/outbound phone-traffic patterns. These reports include data such as “mean/min/max” and time-of-day reports for all extensions and numbers, and downloadable call detail reports (CDRs). Filters can be applied that sort data by call count, time of day, call duration, caller geography, call routing information, and more.
Call Accounting can be assigned to any customer who needs to access and review the business calling records. The Call Accounting platform reports on all calling activity within the enterprise and can be sorted by each user, department, and groups for all incoming, outgoing, international, domestic, etc.
Common Use Case
Understanding when the bulk of your daily calls arrive can help you manage your staff more efficiently and plan marketing campaigns. Call Reports make it easy to analyze these numbers to create the best customer experience possible.