Call Reports or Call Analytics lets you maximize your efficiency by viewing both your internal and inbound/outbound phone-traffic patterns. These reports include data such as “mean/min/max” and time-of-day reports for all extensions and numbers, and downloadable call detail reports (CDRs). Filters can be applied that sort data by call count, time of day, call duration, caller geography, call routing information, and more.
Call Accounting or Call View is assigned to users who review their own call records via the Personal Web Portal. Each user can sort by incoming, outgoing, international, domestic, etc.
Common Use Case
Understanding when the bulk of your daily calls arrive can help you manage your staff more efficiently and plan marketing campaigns. Call Reports make it easy to analyze these numbers to create the best customer experience possible.