Hoteling allows Masergy users to work in an open environment, such as unassigned work stations for a period of time. Today I sit here, tomorrow I sit over there and the next day I’m working from home. Hoteling consists of two separate services, Hoteling Host and Hoteling Guest. The first service, Hoteling Host, is used to designate a particular user as a host allowing other users with the Hoteling Guest service assigned, to associate their service profile with this user’s device.
The second service, Hoteling Guest, is used to allow a user to associate the user’s service profile with a user’s device that has the Hoteling Host service assigned. This functionality is typically used for transient employees. For example, an enterprise can establish visitor cubicles with a phone. The user account associated with this phone would have the Host service assigned. Salespersons, with the guest service assigned and using the cubicle, can associate their service profiles with the phone in the cubical while they are working in the office.
Subscribers with Hoteling Guest assigned associate themselves with a station via the web portal or the voice portal. From the web portal, users select an idle host and associate their service profiles with this host. From the voice portal, users dial in from the host phones they wish to associate their service profiles with. After entering their identities and passwords, they invoke the Hoteling menu and can associate their service profiles with the host phone. Hoteling allows users to associate their service profiles with a different device. When the Hoteling Guest is associated with a station and originates a call, it appears as if the guest originated the call from their own phone.
This service is assigned to Masergy users that need Hoteling functionality, that is, they need their services available from different locations. Typically, such users identify actual persons in an organization, who travel and need their service profile to execute for calls to/from different devices in different locations. Various settings control how this particular guest account behaves when associated with a Hoteling Guest user account, via the Hoteling Guest service. These settings are as follows:
On/Off – This service can be active or inactive. If inactive, this user cannot be associated with a host user account. If this guest user is associated with a host account, and the service is disabled, then this user is forcibly disassociated.
Association Time – The association time can be configured by user-level users and above. This setting is used to set a timer that will automatically disassociate the guest from the host when the timer expires. The value for the timeout must be greater than 0 and less than the association time limit configured on the host.
Associated Host Indicator – This will show the host (if any) that this guest is associated with.>
Host Association – This service lists all host user accounts where the user is allowed to access the host, determined via the host’s access indicator (group, enterprise). A guest user uses this list to choose a host to associate with. Search capability exists to filter available hosts to associate with. The list of available hosts can be filtered by Last Name, First Name, or Department. This allows for easy searching across large enterprises.
Association and Disassociation via Personal Web Portal – Associating a guest with a host via the web pages is accomplished via the Hoteling Guest service configuration portal. A guest user or administrator navigates to the Hoteling Guest pages and selects a host user from the list of available hosts. Available hosts are Hoteling Host user accounts that are active, not associated with other guest users. Disassociating a guest from a host is accomplished from the same web pages.
Disassociate A Guest
- Log into the web portal.
- Click “Call Control” section in the left navigation panel.
- Click Hoteling guest.
- Click On
- Click Apply if the service is Off.
- Click Search on the right side.
- Click on the station or host you’d like to use.
- Click the arrow to move this host name from the left column to the right column.
- Click OK.
- The default state for Hoteling Guest is “Off”.