Virtual On-Net Enterprise Extensions

Description

The Virtual On-Net Enterprise Extensions service allows Global UCaaS users to call any predefined external number by dialing an abbreviated digit string, also known as an extension number.

The Virtual On-Net Enterprise Extensions service seamlessly integrates with the Masergy Global UCaaS by explicitly defining the external destination numbers (DN) in the enterprise or group directory and assigning extensions to them. Users with the Virtual On-Net Enterprise Extensions service enabled can place calls to these off-net destinations by easily dialing an extension as they would to anyone within the business enterprise.

For the Global UCaaS users, an external number is a number outside the user’s group, whereas, for enterprise users, an external number is a number outside the user’s enterprise.

The external destinations are associated with first and last names. When presenting users with the calling party or connected party identities of these external destinations, the Virtual On-Net Enterprise Extensions service overrides the public presentation of these destinations with their Virtual On-Net representations provisioned for this service.

Virtual On-Net users are automatically included in enterprise and group directories and are visible to users who have been assigned the Virtual On-Net Enterprise Extensions service.

Note: Only the Global UCaaS users assigned with the user license of Power, Executive, or Enterprise can call any of the Virtual On-Net Enterprise Extensions.

Configuration

UCaaS Group administrators can provision Virtual On-Net users for the group using the UCaaS Admin portal. Virtual On-Net users can be provisioned individually or by specifying ranges of DNs and extensions to create multiple entries. Once the Virtual On-Net user is created, the administrator can change most of the Virtual On-Net user’s settings. For instance, each Virtual On-Net Enterprise Extension user’s first and last name plus Calling Line ID may be modified.

The following information must be specified for a Virtual On-Net user:

  • Display the first and last name
  • Calling line ID first and last name
  • Public phone number in E.164 format (for instance as +12125551234 or +61884438404)
  • Extension (unique within the group or enterprise where the Virtual On-Net user is being defined)
  • Virtual On-Net type

Virtual On-Net users can be added to custom contact directories.

Note: Only the Global UCaaS users assigned with the user license of Power, Executive, or Enterprise can call any of the Virtual On-Net Enterprise Extensions.