Masergy’s integrated Automated Attendant provides clients with a powerful and flexible tool to field inbound calls and deliver them to the intended destination through interactions with the caller. Once connected, the caller received a greeting that provides a menu of options to complete call routing
The Automated Attendant uses the multi-location enterprise capabilities of the Masergy platform to transparently support geographically distributed groups. Client can allow extension or dial-by-name calling from any Automated Attendant at any business location.
Masergy Automated Attendant engines are designed to suit any call routing application by cascading a limitless number of layers and trees. Interactive dialog will be based upon Dual Tone Multi Frequency (DTMF), with errors (incorrect entries) sent to an informational message and returned to the earlier point in the menu.
- Customized Greetings
- Extension dialing
- Name dialing
- Customizable menu options
- Customizable actions
- Transfer to Operator
- Transfer with/without Prompt
- Time of Day and Holiday routing
- Multi-Layered Menu (up to 150 layers)