Visual Automated Attendant

Transform Your Website To A Real-Time Communications Portal

A company’s webpage today is where prospect or customer interaction often starts. When they find the information they need on the website, they move to a phone call. In fact, over 70% of call center interactions are preceded by a website visit. Masergy helps make every web-to-phone transition your customers and prospects make into a painless experience for them and a context-rich opportunity for you.

Visual Auto Attendant (VAA) enables real-time customer interactions directly through the browser initiated from any page on your website. The transition from a webpage visit to a real-time communications experience is seamless, as the visitor is connected to the appropriate resource based on their selection of VAA menu options on your website prior to starting a voice call. The visitor saves time by not having to use a telephone and dialing phone numbers. Moreover, the visitor no longer needs to listen to lengthy automated attendant greetings and making touch-tone selections to get connected to the appropriate resource.

Easily Deployed In Minutes

Masergy’s VAA makes it possible for administrators to easily create any set of call directory options, associate them with a custom button, and generate JavaScript Embed Code to place the button on any page on their website.