Transform Your Website To A Real-Time Communications Portal
A company’s webpage today is where prospect or customer interaction often starts. When they find the information they need on the website, they move to a phone call. In fact, over 70% of call center interactions are preceded by a website visit. Masergy helps make every web-to-phone transition your customers and prospects make into a painless experience for them and a context-rich opportunity for you.
Visual Auto Attendant (VAA) enables real-time customer interactions directly through the browser initiated from any page on your website. The transition from a webpage visit to a real-time communications experience is seamless, as the visitor is connected to the appropriate resource based on their selection of VAA menu options on your website prior to starting a voice call. The visitor saves time by not having to use a telephone and dialing phone numbers. Moreover, the visitor no longer needs to listen to lengthy automated attendant greetings and making touch-tone selections to get connected to the appropriate resource.