Your contact center is the center of your business

Performance is dialed in. And satisfaction is dialed up.

Your business success depends on the customer experience you deliver. A better experience drives loyalty, and loyalty creates new engagement channels and revenue streams. The bottom line: A good contact center can turn happier customers into business outcomes.

Masergy’s Cloud Contact Center delivers unsurpassed quality as a best-of-breed solution leveraging Cisco Webex® technology embedded into our global software-defined network. Complete with virtual agents, workforce management, and predictive call routing, you’ll be able to provide the best possible customer experience.

Masergy stands out

Nemertes Research: Transforming the Customer Journey

Cloud technologies for the digital customer experience

 

What's Trending

Masergy Cloud Contact Center: Ride to Perfection

Video

Is your contact center prepared for wave upon wave of customer interactions? Ride your way to perfection with Masergy Cloud Contact Center.

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The Transformed Workplace

White Paper

Remote workforces have companies moving communications and contact centers to the cloud with greater urgency. Nemertes explains how successful companies do it best.

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Essen Health Care

Case Study

Learn how Essen Health Care enables enterprise-grade call routing and comprehensive management capabilities for 57,000+ patients.

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Enhance customer experiences with Masergy Cloud Contact Center

Video

Enjoy a best-of-breed, Cisco Webex solution embedded into Masergy’s global software-defined network.

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2020 UCaaS and CCaaS market trends

Infographic

IDG research shows what matters most when designing a strategy for unified communications and cloud contact centers. Get the top three considerations.

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Masergy Cloud Contact Center solution brief

Solution Brief

Transform your customer experience with virtual agents, predictive routing, and workforce optimization embedded in Masergy's software-defined network. This brief details our best-of-breed solutions powered by Cisco.

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Transform with Certainty