Transform your customer experience

Turn any customer into a lifelong customer with omni-channel, cloud-based solutions

Personalization done right

Customer expectations are always changing and demands are increasing. Shorter wait times. Faster service. More accessible and informed service. The list goes on.

So, how do you meet these needs while staying a step ahead of your competition? With an agile, scalable, cloud-based solution that helps you create a more personalized experience. With our help, you can do just that –  every time, across any channel.

Exceed customer expectations on any channel

We combine our high-performance network with Cisco’s Webex® Contact Center to give you an agile cloud-based solution for a higher level of service. Masergy’s Cloud Contact Center solution delivers an integrated experience across voice, chat, text, and email. Customers can choose how they want to communicate, and agents can work more effectively with smart routing and a consolidated view of customer data.

Deliver a superior application experience with an integrated network, complete with end-to-end visibility and globally consistent SLAs.

Get customers to the best agent automatically with predictive routing that can assess urgency levels.

Automate routine tasks with intelligent virtual agents powered by highly predictive algorithms for fewer errors and a lower total cost of ownership.

Gain service coverage across 102 countries, including dedicated, 24/7 white-glove support.

Keep Exploring

Transforming the Customer Journey

White Paper

Nemertes Research sheds light on the cloud technologies used to build a digital customer experience, highlighting the deployment methods and integration steps needed to create coveted customer journeys.

Download the White Paper

Building Next-Generation WFM for Your Contact Center

White Paper

WFM tools are now powered by analytics engines, artificial intelligence and machine learning. This guide highlights the leading-edge capabilities you need to take your contact center to the next level.

Download the White Paper

Masergy Cloud Contact Center solution brief

Solution Brief

Transform your customer experience with virtual agents, predictive routing, and workforce optimization embedded in Masergy's software-defined network. This brief details our best-of-breed solutions powered by Cisco.

Read the Solution Brief

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