Transform your customer experience

Turn any customer into a lifelong customer with omni-channel, cloud-based solutions

Personalization done right

Customer expectations are always changing and demands are increasing. Shorter wait times. Faster service. More accessible and informed service. The list goes on.

So, how do you meet these needs while staying a step ahead of your competition? With an agile, scalable, cloud-based solution that helps you create a more personalized experience. With our help, you can do just that –  every time, across any channel.

Exceed customer expectations on any channel

We combine our high-performance network with Cisco’s Webex® Contact Center to give you an agile cloud-based solution for a higher level of service. Masergy’s Cloud Contact Center solution delivers an integrated experience across voice, chat, text, and email. Customers can choose how they want to communicate, and agents can work more effectively with smart routing and a consolidated view of customer data.

Deliver a superior application experience with an integrated network, complete with end-to-end visibility and globally consistent SLAs.

Get customers to the best agent automatically with predictive routing that can assess urgency levels.

Automate routine tasks with intelligent virtual agents powered by highly predictive algorithms for fewer errors and a lower total cost of ownership.

Gain service coverage across 102 countries, including dedicated, 24/7 white-glove support.

Transforming the Customer Journey

A Nemertes Research report

Why You Need to Embrace Conversational AI for Customer Care

AI technologies are automating customer service tasks, but putting together a cohesive approach can be difficult. This how-to guide has tips for avoiding complexity and streamlining your strategy.

Download the White Paper

Buyer’s Guide to Intelligent Virtual Agents and Chatbots

Virtual Agents are here, but which technologies ensure true intelligence? This framework guides you through the advanced functionality and deployment methods, mapping business needs to capabilities.

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Building Next-Generation WFM for Your Contact Center

WFM tools are now powered by analytics engines, artificial intelligence and machine learning. This guide highlights the leading-edge capabilities you need to take your contact center to the next level.

Download the White Paper

Explore Masergy solutions

 

Transform with Certainty