Customer expectations are always changing and demands are increasing. Shorter wait times. Faster service. More accessible and informed service. The list goes on.
So, how do you meet these needs while staying a step ahead of your competition? With an agile, scalable, cloud-based solution that helps you create a more personalized experience. With our help, you can do just that – every time, across any channel.
We combine our high-performance network with Cisco’s Webex® Contact Center to give you an agile cloud-based solution for a higher level of service. Masergy’s Cloud Contact Center solution delivers an integrated experience across voice, chat, text, and email. Customers can choose how they want to communicate, and agents can work more effectively with smart routing and a consolidated view of customer data.
Deliver a superior application experience with an integrated network, complete with end-to-end visibility and globally consistent SLAs.
Get customers to the best agent automatically with predictive routing that can assess urgency levels.
Automate routine tasks with intelligent virtual agents powered by highly predictive algorithms for fewer errors and a lower total cost of ownership.
Gain service coverage across 102 countries, including dedicated, 24/7 white-glove support.
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