Unified communications: which partner is best if I want to use a hybrid cloud approach?

According to ZK Research, 85% of companies want to use hybrid cloud approach for unified communications. The terms “hybrid deployments” or “hybrid cloud communications” refer to UCaaS and CCaaS solutions that are deployed partially on-premise and partially in the cloud. Hybrid solutions are popular because they offer more choices and ways to chart your path to the cloud. Plus they help jumpstart migration for enterprises that still have legacy communications systems to manage and maintain. But with so many providers, how do you know which one is best for your hybrid approach? Here are some criteria to shape your evaluation.

What you’ll learn

Flexible solutions: make changes as your enterprise evolves

Partners that inherently provide a multitude of options are best suited for hybrid models, because you’ll have more potential to customize your migration path and then continually tweak it as things change. For example, when you’re comparing partners look for options in the following areas:

Service excellence: IT infrastructure and collaboration

Moving contact centers to the cloud is equally important, and much like UCaaS, it isn’t just about buying and deploying a standalone technology. Migrations require essential IT underpinnings including telephony and connectivity needs; call control, PSTN, SIP trunking, and the hybrid network service. There’s a lot of involved parties and underlying infrastructure that must all work together—making a globally reliable network platform, integration, and tight collaboration the three largest success factors. The IT system architecture and the collaboration among partners shouldn’t be elusive in your proposed solution. The more proven the IT architecture is and the more visibility you have into the solution design—the better.

Solution design should give details into:

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