Is your contact center omni-channel (i.e. seamlessly blends voice, web chat, email, SMS and social media interactions)? To delight your customers, you need an omni-channel platform with tools to analyze customer data across channels in real time.
Attend this webinar to learn:
- Why an omni-channel cloud contact center redefines agent productivity
- How predictive analytics can intelligently distribute calls and change the way you serve customers
- What it takes to integrate with your existing infrastructure and CRM software such as Salesforce