CCaaS: When good isn’t good enough

Modern communications require a modern network

Ever have a customer interaction where choppy audio and video distracts, frustrates — or worse — embarrasses you? Many people assume that their network can support cloud contact centers, when in fact, good isn’t good enough. The network is more important than ever. Here’s what a poorly performing network will do to your customer experience.

Ride your way to perfection

Is your contact center prepared for wave upon wave of customer interactions? Ride your way to perfection with Masergy Cloud Contact Center.

Get a secure foundation

Cloud contact centers can overwhelm your network bandwidth, making it collapse like a house of cards. Get the foundation you need with Masergy.

Find the road to success

Would you choose a highway that stops short of where you need to go? Drive to success with Masergy.

Pairing SD-WAN and CCaaS to maximize performance, productivity, and savings

When existing networks aren’t capable of supporting cloud contact centers, IT leaders are turning to software-defined networks (SD-WAN) to ensure security, global application performance, and consistent customer experiences. Analysts from Nemertes Research offer this guidance for enterprises seeking to pair CCaaS with SD-WAN.

  • Learn why research shows a direct correlation between SD-WAN and CCaaS success
  • Explore how SD-WAN supports cloud contact centers and which solution type is best
  • Discover the benefits of an integrated approach and how to choose coupled solutions

93%

of IT leaders prefer network + UCaaS bundled

With CCaaS, IT decision makers are more worried about secure application performance across the network and across the cloud. Masergy's CCaaS solution handles the network service and security for you.

— Rudy Tibuni, Director of Product Management, Cloud Communications, Masergy

Masergy Cloud Contact Center

With Cisco Webex(R) technologies embedded into Masergy’s software-defined network, enterprises get an all-in-one collaboration solution that delivers reliable connectivity for global communications. The service delivers industry-leading application performance. Plus, it’s managed with built-in security services. Gain the confidence you need to support always-on business with Masergy CCaaS.

  • Virtual Agents powered by Inference (R)
  • No-code omni-channel routing
  • Predictive routing
  • Workforce management analytics
  • 24/7 network performance monitoring
  • End-to-end security services
  • <1 ms jitter, 100% packet delivery

 

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