Ever have a customer interaction where choppy audio and video distracts, frustrates — or worse — embarrasses you? Many people assume that their network can support cloud contact centers, when in fact, good isn’t good enough. The network is more important than ever. Here’s what a poorly performing network will do to your customer experience.
When existing networks aren’t capable of supporting cloud contact centers, IT leaders are turning to software-defined networks (SD-WAN) to ensure security, global application performance, and consistent customer experiences. Analysts from Nemertes Research offer this guidance for enterprises seeking to pair CCaaS with SD-WAN.
of IT leaders prefer network + UCaaS bundled
With CCaaS, IT decision makers are more worried about secure application performance across the network and across the cloud. Masergy's CCaaS solution handles the network service and security for you.