What is UCaaS?

UCaaS streamlines all communications, (telephony, voicemail, chat, email, audio and video conferencing) via cloud-based software services.  Utilizing UCaaS eliminates the need to purchase, install and maintain your own telephony infrastructure and it allows enterprises to run their business from anywhere as communications are available through your mobile, laptop/PC and desk phone.

UCaaS supports the following features2:

In the past, enterprises acquired and deployed their own communication infrastructure to avoid the cost of individual phone lines but with the advent of cloud-based Unified Communications as a Service (UCaaS) solutions traditional premise-based telephony systems are on the decline.  Gartner1 estimates that spending for premises-based telephony systems will decline at a -10% compound annual growth rate (CAGR) in favor of cloud-based solutions that are expected to grow over 12% CAGR through 2023

What are the benefits of UCaaS?

Enterprises recognize the value of migrating away from a traditional premise-based approach and the value of emphasizing other communications channels along with voice for employee collaboration and customer engagement within newer digital environments.  The motivations may differ, but the business case is solid: UCaaS offers cost savings, flexibility and the confidence of a future-proof solution.

By making the switch to UCaaS, enterprises can achieve the most flexible approach to business communications and collaboration.  Your enterprise can scale your services up or down in real-time, adopt new technologies and benefit from mobile-first, user-friendly tools that are designed for the way people collaborate.

1Forecast: Unified Communications, Worldwide, Gartner, Dec 2019

2Magic Quadrant for Unified Communications as a Service, Gartner, Jul 2019

What is the best Unified Communications (UCaaS) platform?

Now that you’ve decided to make the switch to UCaaS, What criteria should you look for in an UCaaS platform:

UCaaS Success Stories

Calypso, a financial technology company turned to Masergy to enhance worldwide collaboration across their 20+ offices spread across 10 different time zones.  Each office had a different phone system and they were not interconnected so now using SIP Trunking combined with Masergy’s global SD-WAN are able to interconnect each branch providing a centralized point to manage their global phone system.

Calypso realized numerous benefits:

Based in Silicon Valley, MarkLogic is a software company that provides a database platform used by more than 1,000 customers across the globe.   MarkLogic has grown significantly since it was founded in 2001, approaching 600 employees worldwide with over half of the workforce located outside of the US.  The company’s growth presented operational challenges and they were looking for a solution that provided better global support.  MarkLogic was looking for a communications provider with an established global presence and selected Masergy for their global UCaaS and managed SD-WAN solutions.

MarkLogic realized numerous benefits:

Why Masergy UCaaS?

Recognized as the pioneer in software-defined networking, Masergy enables unrivaled application performance across the network and the cloud with Managed SD-WAN, UCaaS, CCaaS and Managed Security solutions.  Masergy UCaaS will help you achieve your digital ambitions allowing you to transform with certainty.