A Guide to the Masergy - Cisco Relationship

How do Cisco and Masergy partner together?

Masergy and Cisco have a long-standing partnership, with a relationship history that spans more than a decade. Masergy’s Unified Communications (UCaaS) and Cloud Contact Center (CCaaS) solutions are powered by Cisco. We embedded Cisco’s best-of-breed applications into our global software-defined network, so clients can tap into Cisco’s industry-leading technologies and support them with network services from Masergy. Together, we’re the perfect pair for all-in-one solutions delivering reliable connectivity for front and back-office communications across the globe.

Here’s what Cisco says about Masergy

We are continually investing in and developing on the Webex Contact Center to enable our customers to innovate and differentiate themselves on the basis of those experiences, … We are extremely proud of our partnership with Masergy, and the great work they’re doing to deliver that for our customers and the cloud market.

Baker Johnson
Senior Director of Strategy and Planning for Cisco

What is the future of the Masergy-Cisco partnership?

Masergy’s partnership with Cisco is grounded in our shared vision of empowering digital transformation in the enterprise. Our 15+ year history of combining Masergy services with Cisco technologies serves as a foundation for our partnership moving forward. In enabling the work-from-anywhere future, Masergy is continually deepening our integration with Webex technologies. We see this as a critical requirement in advancing our Unified Communications and Cloud Contact Center solutions to deliver an unparalleled cloud-native collaboration experience for businesses of any size.

How has Cisco recognized Masergy as a valuable partner?

At the 2019 Contact Center Summit, Cisco presented Masergy with two awards recognizing our company as the top strategic partner in delivering Webex Contact Center solutions to the market. The #1 Global Webex Contact Center Users award reflects the fact that Masergy has the largest number of active users worldwide, and the Top Webex Contact Center Bookings (America) award serves as a way of distinguishing Masergy’s joint Cisco solution as the most preferred by American enterprises. Indeed, Masergy is a Global Premier Partner aggressively driving Cisco’s growth with unrivaled application performance across the globe, and we’re honored to receive this recognition.

What makes Masergy and Cisco technologies a good fit for each other?

Companies of every size are looking for a no-hassle migration path to cloud communications, but there is a dearth of bundled solutions that smoothly blend Cisco’s Webex applications with reliable network services. For this reason, Cisco and Masergy are the perfect pair, because our solutions unite Cisco’s UCaaS and CCaaS applications with reliable network and SIP trunking services from Masergy. Cisco is a perennial Leader in Gartner’s Magic Quadrant for UCaaS and a Visionary in CCaaS. Also, Masergy is a Visionary in Gartner’s Magic Quadrant for Global Managed Network Services. When our solutions come together, IT executives know that they can boldly move their organizations forward with recognized partners.

How does it work? Cisco’s technologies are embedded into Masergy’s software-defined network, so enterprises get an all-in-one UCaaS and CCaaS solution that delivers reliable connectivity for global communications. Plus, it’s all managed with built-in security services provided by Masergy.

Which of Masergy’s solutions are powered by Cisco?

What are the benefits of a Masergy-Cisco solution?

IT leaders aiming to take advantage of Webex tools often use disparate approaches, where they must procure the network service separately and ensure it is properly integrated. This not only puts the burden on the customer, but it also makes the installation more complex, slowing the deployment process and increasing the likelihood of complications. Masergy solves this problem, giving companies an easy migration path to the cloud. Our solutions combine Cisco’s best-of-breed communications technology with Masergy’s software-defined network services, SIP-trunking, and expertise to provide clients with a fully integrated solution for business communications and remote collaboration.

As one of the original 30 Cisco/Broadsoft partners, Masergy has been well-versed in the product portfolio since 2004 and has industry-tested cloud migration paths for legacy environments. We bring unparalleled expertise in designing and executing cloud migrations. Right up front, we show buyers solution designs that dig into the IT architecture details giving clear visibility into how network connectivity is integrated, where and when private connectivity can be used for on-premise or PBX-based services, and how call flow paths will be unified via the network service. When there’s a lot of underlying infrastructure that must all work together, this transparency and integration success history creates a sense of certainty for the decision maker.

Advantages include:

How do Masergy’s Cisco-powered solutions enable a work-from-home strategy?

When the world is demanding new ways of working, Masergy’s Cisco-powered solutions can help you deliver a work-from-anywhere IT platform. Our all-in-one solutions combine:

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