Our Cloud Communications solutions can take your productivity to the next level. Here are the answers to your frequently asked questions. Unified Communications as a Service (UCaaS) encompasses UC&C capabilities that are network-embedded services delivered via shared infrastructure, hosted by a service provider, and delivered in a cloud-based/as-a-service model. UCaaS is offered on a per seat basis and typically includes a standard suite of UC features as part of the monthly seat cost. (Source: IDC)
Designed to streamline internal and external business collaboration, UCaaS services can reduce the number of vendors by delivering multiple services from one source via the cloud. UCaaS allows companies easier access to all the separate collaboration components regardless of the employee’s location or device. Additionally, connectivity to other cloud-based applications is more streamlined, consumption is paid for via monthly subscription, and there is a stronger focus on capabilities and data that improve employee productivity. Services include:
Cloud PBX- Calling Features, Advanced Call Management, Conference Calling & Bridges, Anywhere – Single Number Reach, Call Reports, Direct Phone Number, Emergency Service, Voicemail to Email with Transcription, Number Porting, Unlimited Domestic Calling, and these additional Group Features. Additionally, we empower distributed workers with the Masergy Communicator comprising a Softphone, Desktop Sharing, Instant Messaging & Presence, Screen and File Sharing, MyRoom personal meeting space, and Connect applications for iOS and Android.
When it comes to line of business benefits, prioritizing UC flexibility delivers improved scalability, where companies can add or subtract services as needed by different business teams. Additionally, UCaaS allows teams to quickly adopt and integrate collaboration tools into their workflow without the technical heavy lifting frequently required when these services are located on-premise. From voice, video, instant chat and messaging, presence, and conferencing, enterprise IT can seamlessly deploy and integrate services up or down as appropriate for each team’s goals.
With so many services and underlying infrastructure that must all work together in UCaaS deployments— integration and seamless collaboration are one of your biggest and most challenging success factors. Masergy brings you more components in a composed and tightly integrated solution to tame all that complexity.
Additionally, Masergy delivers enterprise-grade, unified communications as an all-in-one cloud solution. With Webex technologies embedded into Masergy’s own software-defined network enterprises can prioritize global, reliable connectivity with industry leading collaboration functionality. Plus, it’s all surrounded with security services provided by Masergy.
Consider Masergy UCaaS for:
Best-of-breed UCaaS solution
Cloud communication applications embedded in our own software-defined network
Built for the global enterprise
Another reason organizations chose Masergy for their Unified Communication cloud migration is due to our prioritization of partnership with clients. Claimed by many but delivered by few, Masergy’s commitment to customer success is exemplified in our average 65 NPS score. From a thorough requirement’s workshop to day-one dedicated engineers and post sale support and training, our goal is to provide the visibility and consistent communication you need to migrate without the headache.
In the cloud, your communication solutions are only as reliable as the network that supports it.
Increasingly, that foundation is becoming a software-defined wide area network (SD-WAN). With better bandwidth efficiency and reliable performance visibility, SD-WAN has emerged as a key enabler of cloud communications.
Simply put, Masergy’s software-defined network is purpose-built for globally reliable communication services. Known for industry-leading performance, Masergy’s SDN platform provides service level agreements that guarantee voice and video communications across the globe with:
Nemertes Research found a direct correlation between the success of cloud communications initiatives and SD-WAN adoption: 63.4% of those who are satisfied with their UCaaS/CCaaS deployments are using SD-WAN versus just 21.9% of those who are unsatisfied with the performance of their cloud communications services. Their studies found SD-WAN supports UCaaS in four key ways:
But you don’t have to use our network!
You can use your own network, transport type or access methodology you want. We offer SD-WAN and flexible access options, allowing you to run UCaaS and CCaaS over your existing network connection or any connection, including public internet (broadband) service. With this flexibility, you can custom design connectivity for each user and location across the globe.
Any way you mix and match, your solution will be fully managed by Masergy. That means you’ll get 24/7 network service monitoring and management with proactive service alerts.
Learn about Masergy’s software-defined network
Lots of providers offer hybrid models, but no one does it quite like Masergy.
The terms “hybrid deployments” or “hybrid cloud communications” refer to UCaaS and CCaaS solutions that are deployed partially on-premise and partially in the cloud. Powered by SIP trunking, hybrid solutions are popular because they allow you to chart your own path to the cloud while respecting your system constraints and without sacrificing end-user consistency.
A hybrid approach helps jumpstart migration for enterprises with legacy communications systems – adding frequently requested line of business functionality without increasing the IT burden. In a hybrid UCaaS deployment, a subset of the organization is using cloud-based phones while others continue to run on the on-premise infrastructure. Best of all, these hybrid UC solutions are not segregated into cloud-only or on-premise only, delivering a single user experience on a single dial plan.
Learn more about Masergy’s SIP Trunking
According to ZK Research, 85% of companies want to use a hybrid cloud approach for unified communications.
UCaaS with Masergy includes unlimited domestic calling plans as well as:Cloud PBX- Calling Features, Advanced Call Management, Conference Calling & Bridges, Anywhere – Single Number Reach, Call Reports,Direct Phone Number, Emergency Service,Voicemail to Email with Transcription, Number Porting, Unlimited Domestic Calling, and these additional Group Features. The UC Overlay license includes the Masergy Communicator comprising a Softphone, Desktop Sharing, Instant Messaging & Presence, Screen and File Sharing, MyRoom personal meeting space, and Connect applications for iOS and Android.
Additional collaboration options include :
These results further corroborate a 2019 Nemertes Research study which found a direct correlation between the success of cloud communications initiatives and SD-WAN adoption: 63.4% of those who are satisfied with their UCaaS/CCaaS deployments are using SD-WAN versus just 21.9% of those who are unsatisfied with the performance of their cloud communications services.
Additionally, respondents explained why they prefered a bundled solution:
Yes! Masergy’s solutions were designed to prioritize the needs of global enterprises, which is why we offer unified communications coverage across more than 120 countries.
People want to work from anywhere at any time. That’s why Masergy UCaaS empowers your teams to reliably access the same cloud collaboration applications in more places across the globe.
Global Service Coverage includes:
Team Collaboration is a project-based tool set that acts as a digital collaboration hub where group members can chat in an online forum, share files, work together within documents, schedule meetings, call members into a video conference call, share screens, and more. These virtual workspaces aim to unify communication channels and streamline collaboration across disparate apps.
Cisco Webex Teams and Microsoft Teams are two of the industry leading platforms delivered with Masergy.
You might be thinking, “But wait a minute, those capabilities aren’t new…”
You’re right. The individual tools have been around for awhile, but now they’re consolidated with other services like voice and video into a single toolbox. By making various collaboration options available in a single pane, end-users more easily adopt the functionality to improve project execution.
Masergy is a Cisco Global Premier Partner, building Masergy Global UCaaS on Cisco’s cloud platform – the leader in the Gartner Magic Quadrant for UCaaS, and directly embedded UCaaS into Masergy’s high-performance software-defined network – the only visionary in Gartner’s Magic Quadrant for Managed Network Services, Global.
As a Global Premier Partner, Masergy has been a Cisco strategic partner since 2004.
Masergy’s UCaaS solutions are powered by Cisco, which means we embedded their best-of-breed Webex technologies into our global software-defined network for reliable connectivity. That way, you can deliver trusted UCaaS applications alongside a world-class communications experience. Plus, you can add on Masergy’s security services for an all-in-one solution that covers more of your IT needs.
Second, creating a seamless end point experience requires tools on desktops, mobile devices, and in conference rooms that easily integrate and are simple to operate. A big step to achieve these goals is to incorporate cognitive collaboration into your video strategy.
Masergy’s Cognitive Collaboration powered by Webex, delivers a fundamental shift in how people work together and leverage technology to foster relationships, improve customer experiences, and ultimately achieve team goals faster. Features include:
By integrating features like facial recognition and contextual analytics, participants can quickly discover who is in a meeting, learn about their roles, and enable fast access to shared content such as documents, video streams, or project management tools, or other business application data. The end result is more effective collaboration as task switching and data digging are nearly eliminated.
Cognitive Collaboration fosters deeper relationships with your team and customers as it:
Cognitive collaboration removes friction points and provides contextual intelligence throughout your collaboration experience. For example, cognitive collaboration provides relationship intelligence which gives you information like biographies, work history, titles and reporting structure and facial recognition provides in-meeting name labels to help you know who’s who in the room. Digital assistants help you easily carry out collaboration related tasks like joining a meeting, calling a contact and recording a call, and can proactively reach out when a meeting is about to start.
Cognitive collaboration extends throughout the collaboration platform so whether you’re in a meeting using a conferencing device, collaborating in a team space or making a call, you’re armed with the just-in-time information you need to take your collaboration efforts to the next level.
The urgency for unified communications has greatly increased, so what do IT teams need now? Nemertes Research studies show success correlates with these activities.
IDG research explores challenges with UCaaS/CCaaS, outlining key considerations for moving mission-critical workloads to the cloud with confidence.
Companies ready to use Microsoft Teams as their corporate phone service face critical decisions. Here’s how to make your migration a success.