Masergy Outperforms the Competition with a Net Promoter Score of 71

AT MASERGY,

CUSTOMER EXPERIENCE IS JOB 1

OUR CUSTOMERS REALLY LIKE US

71

MASERGY NET PROMOTER SCORE FOR 2018

vs.

24

12

B2B TECH

TELECOM

LET ME RECOMMEND YOU

Net Promoter Score

MEASURES HOW LIKELY OUR CUSTOMERS ARE TO RECOMMEND US.

A SCORE OF 9 OR 10 MEANS CUSTOMERS ARE STRONG PROMOTERS.

BEST IN CLASS

Our NPS consistently

ranks above 70.

71

74

70.3

2017

2016

2018

CRITICAL CUSTOMER TOUCHPOINTS

Masergy Conducts

• SOLUTION DESIGN

an Annual Customer

• SALES COLLABORATION

Survey to Examine

• SOLUTION

IMPLEMENTATION

• SERVICE ACTIVATION

• TECHNICAL SUPPORT

• BILLING

WE’RE DATA DRIVEN

CUSTOMER RETENTION RATE

99%

NETWORK UPTIME

99.999%

CUSTOMER SUPPORT

24x7x365

CONTINUOUS MONITORING BY

NETWORK ENGINEERS

100%

CUSTOMER EXPERIENCE IS KEY

87%

of CIOs rate responsiveness as the top

reason they stay with a MSP

84%

Say lack of responsiveness a deal breaker

Want an MSP that understands unique

66%

business issues

60%

Cite customer experience as most

important aspect of MSP relationship

53%

Say high service quality key differentiator

DATA: IDG’S STATE OF THE CIO 2017 SURVEY

CUSTOMERS SAY

MASERGY DETECTS ISSUES

FASTER THAN WHAT WE

“MASERGY BRINGS

COULD ON OUR OWN.”

CONTINUOUS INNOVATION

— EUROSTAR ARCHITECTURE

MANAGER GUILLAUME TURPIN

TO THE TABLE AND IS

STRATEGICALLY ENGAGED

WITH OUR BUSINESS.”

— ENCORE CAPITAL GROUP

CIO CARL EBERLING

“THE TECHNICAL SUPPORT WE GET

FROM MASERGY IS FANTASTIC.”

— PANAVISION IT INFRASTRUCTURE

MANAGER MATT PATTERSON

Let Masergy help turn your IT department into a strategic asset.

+1 (866) 588-5885

+44 (0) 207 173 6900

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