Privacy Policy

Privacy Policy

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1) Privacy Commitment

a) Masergy Communications, Inc. (“Masergy”) is committed to protecting the privacy of visitors to its Web sites (the “Sites” or this “Site”). To accomplish this, Masergy has implemented a comprehensive Online Privacy Policy that governs all information collected on or submitted to the Sites. This Online Privacy Policy is available by links located on the Masergy homepage and at points where Personal Information (defined below) may be requested in the Sites.

b) Any person accessing, browsing, or otherwise using, either manually or via an automated device or program, to the extent permitted hereunder, is a “User” for purposes of this Online Privacy Policy and may be referred to as “User,” “Users”, “You” or “Your” in this Online Privacy Policy. You are bound by the terms of this Online Privacy Policy. By accessing, browsing or using any of the Sites, You acknowledge that You have read, understand, and agree to the terms and conditions of this Online Privacy Policy. IF YOU ARE DISSATISFIED AND/OR DO NOT AGREE TO THE PROVISIONS OF THIS ONLINE PRIVACY POLICY AND ALL OF ITS PROVISIONS, YOUR SOLE REMEDY IS TO DISCONTINUE YOUR USE OF THIS SITE.

c) Masergy operates in some countries that have implemented data privacy laws and in others that do not have such laws regarding the processing of Personal Information. Masergy endeavors to protect Users’ Personal Information according to the world’s most rigorous standards which are set forth in the European Union (“EU”) Data Protection Directive. The EU directive establishes common rules to safeguard the fundamental rights and freedoms of individuals in respect of personal data.

d) To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, Masergy has put in place what Masergy believes are commercially reasonable and sufficient physical, electronic, and managerial procedures to safeguard and secure the information Masergy collects through its Sites, including Personal Information. However, Masergy cannot guarantee and has no control over the public, in certain cases, or third party networks through which You may send Personal Information to the Sites.

e) Masergy reserves the right to modify this Online Privacy Policy at any time. Any changes to Masergy’s Online Privacy Policy will be posted on this Site. All information submitted through the Sites to Masergy is subject to the terms and conditions of this Online Privacy Policy, as amended. Your continued use of any portion of the Sites following notification or posting of such changes will constitute Your acceptance of these changes. It will be Your responsibility to watch for and read the posted Online Privacy Policy changes and to request changes or deletions to Your Personal Information.

2) Information Which May Be Collected and How It May Be Used

a) Non-Personal and Aggregated Information Collected Automatically. When You visit the Sites, Masergy may log general data, such as Your domain name (e.g.,, the name of the Web page from which You entered the Sites, which pages You visit on the Sites, and how much time You spend on each page. We may use this information to continually monitor and improve the Sites and for internal analyses. We may use IP addresses to analyze trends, administer the Site, track Users’ movement, and gather information for aggregate use.

b) Submission of Personal Information. Masergy collects information which Users may submit to Masergy on a form such as name, address, telephone number, email address, mailing code, country of residence, and other information (“Personal Information”). Masergy uses the Personal Information gathered (online or otherwise) for the benefit of establishing a relationship with those interested in our products and services, to responds to requests and questions, and to enable us to serve those people better. Any Personal Information You submit on this Site will be treated and processed by Masergy only in accordance with this Online Privacy Policy. Any time You submit Personal Information for a specific purpose using the Site, Your information is used for that purpose only, unless You consent otherwise or as required by law. By submitting any Personal Information on this Site, You consent to Masergy holding and processing that information, both electronically and manually, and You also consent to the transfer, storage and processing of such data between Masergy’s offices worldwide. You understand and agree that other countries may not provide privacy protections similar to those Your country provides.

c) Cookies. The term “cookie” refers to files that are transferred from a Web site to Your computer’s hard drive. See for information about cookies.

i) Various versions of Web browsers allow You to decide whether or not to accept cookies and some programs notify You when a Web site is about to deposit a cookie on Your hard drive. By using the Sites and setting Your Internet or web browser, computing or communications equipment, or another application or program to accept cookies, You agree and consent to storage and access of cookies received from the Sites or Masergy equipment on Your computing or communications equipment. If You decide not to accept cookies, You may not be able to successfully navigate some portions of the Sites.

ii) Masergy may use cookies for the customized presentation of Web pages. We do not use cookies to retrieve information from Your computer that was not originally sent in the cookie, nor does Masergy use information transferred through cookies for any promotional or marketing purposes, except as expressly set forth in this Online Privacy Policy or as You may otherwise agree.

3) Sharing Information

a) Unless Masergy has Your permission or as required by law, Masergy only shares the Personal Information You provide through the Sites with Masergy’s affiliates and/or business partners that are acting on Masergy’s behalf. Masergy makes every reasonable effort to ensure that such Masergy affiliates and business partners, including those in the U.S. and/or any other countries, protect Your Personal Information consistent with this Online Privacy Policy. You may also submit Personal Information to third parties through the Sites. When You submit Personal Information to third parties, Masergy is not collecting that information, and the applicable third party’s privacy policy applies.

b) We may share non-personal, aggregated information with Masergy customers, partners, and advertisers. Aggregated information is not linked to any Personal Information that can identify an individual person.

4) Children’s Privacy Commitment

Protecting the privacy of children is especially important. For that reason, no part of the Sites are structured or intended to attract anyone under 13 and Masergy abides by the United States’ Children’s Online Privacy Protection Act (COPPA) requirements and does not knowingly collect or maintain Personal Information from children under the age of 13. If You are under 13, You should not provide any information to us in any manner including through the Sites.

5) Linked Internet Web Sites

The Sites may provide hyperlinks which, when selected, take You to another web page, to places within a document, to another document altogether, or to other Web sites not controlled by Masergy. These hyper-linked Web sites may contain privacy provisions that are different from those provided herein. Masergy is not responsible for the collection, use or disclosure of information collected through these Web sites.

6) Other

In addition to the circumstances described above, we may disclose Your Personal Information if (i) required to do so by law, court order or subpoena, or as requested by other government, law enforcement or investigative authority, (ii) in the good faith belief of Masergy that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of the Sites, (iii) we have reason to believe that disclosing the Personal Information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, or has breached an agreement, or (iv) anyone else could be harmed by such activities or interference.

7) Customer Proprietary Network Information (CPNI)

CPNI refers to and includes information that Masergy has about You solely by virtue of our relationship with You as Your service provider. CPNI includes information about (i) the type of service You subscribe to, such as the technical configuration, destination and location of services (e.g., service addresses, circuit speed and capacity, etc.); (ii) the amount of service You subscribe to (e.g., the monthly bill, number of lines, circuits, calls, minutes, etc.); and (iii) usage of the service (e.g., number called, calls received, time, location, or duration of any calls, and features utilized).

Masergy’s use of CPNI is subject to federal laws and regulations which obligates Masergy to: (i) maintain the confidentiality of CPNI and (ii) with certain exceptions as described below, to use CPNI only to provide and support the services to which You subscribe.

As a general rule, Masergy does not share CPNI with third parties except as necessary to provide the service requested by You (e.g., a supplier may need to know Your service location in order to deliver a local circuit). Even then, CPNI is only provided to the extent necessary to provide the service You request.

How may CPNI be used?

Masergy may use CPNI to provide You the services that You subscribe to, manage services that You request, recommend new products and services that may be of interest to You, provide inbound marketing services if You contact Masergy, conduct customer satisfaction surveys, bill and collect for services rendered, protect Masergy’s rights and property (including fraud control), and for any other purpose otherwise permitted or required by law. Masergy may, from time to time, contact You to authenticate any person requesting information to ensure that person is authorized to access CPNI on Your behalf. You have the right to correct, amend or delete individuals who are authorized to access CPNI on Your behalf by (a) contacting Masergy via electronic mail at; (b) calling Masergy toll free at 877-462-7374; or (c) making such changes via Masergy’s Intelligent Service Control portal located at (changes may only be made by Your administrative User and requires prior account registration and setup). To protect Your privacy and security, Masergy will take reasonable steps to verify Your identity before granting access or making corrections.

8) Opt Out Policy

You have the right to restrict the use of Personal Information and CPNI for purposes other than those Masergy is permitted. You may request not to be contacted by Masergy in connection with any new services, updates, promotions, news, or systems outages. Such “opt out” requests should be sent to the address indicated on any such material or by replying to such material.

Contacting Masergy

Masergy Communications, Inc
2740 North Dallas Parkway Suite 260
Plano, TX 75093
Phone: toll free at +1 866-588-5885