Masergy announces the SD‑WAN industry’s most competitive Service Level Agreements

Unrivaled application performance and proactive credits add value to newly released SD-WAN solutions

Avatar for Jody GilliamBy Jody Gilliam|Jul 21, 2020|7:30 am CDT

DALLAS — July 21, 2020 — Masergy, the software-defined network and cloud platform for the digital enterprise, today announced the SD-WAN industry’s most competitive service level agreements (SLAs). The differentiated availability SLAs apply to Masergy’s SD-WAN Secure portfolio, for which a number of new enhancements were also announced today.

SLAs that encompass virtual networks and cloud connectivity are increasingly important as enterprises digitally mature and transition more applications, services, and workloads to the cloud. Masergy SD-WAN Secure SLAs deliver on the needs of the multi-cloud and always-on enterprise, ensuring clients can maintain the quality of service required to meet their needs. Masergy SD-WAN Secure SLAs include:

“Cloud application availability and network reliability are of utmost importance to enterprises, because downtime results in lost productivity, lost revenue, and lost time in resolving the issue not to mention the time chasing down any credits the provider owes them. Masergy’s SD-WAN Secure SLAs are designed to transform the IT organization, allowing our clients to stop worrying about the network so they can focus on strategic initiatives,” said Terry Traina, chief technology officer, Masergy.

Masergy’s confidence in delivering on its commitments stems from the underlying architecture of its private network, which serves as the platform for all SD-WAN Secure solutions. The global network is entirely software defined, meaning one standardized environment provides agility, visibility, and control from edge to edge all around the world. Plus, Masergy owns and operates its SD-network, giving the company the tightest control over service quality. For clients, this amounts to industry-leading SLAs with more global service consistency.

“Masergy SLAs are among the most competitive in the industry. Plus, they are the only provider offering proactive credits on availability, which builds client trust by centering the service around accountability and transparency,” said Zeus Kerravala, principal analyst, ZK Research. “Masergy is raising the bar with a new set of standards that will put pressure on others to revisit their business practices.”

About Masergy

Recognized as a pioneer in software-defined networking, Masergy is a leading secure cloud networking platform for global enterprise businesses. Masergy leverages artificial intelligence to enable superior application performance, offering managed SD-WAN, Security, UCaaS, and CCaaS solutions. Masergy was acquired by Comcast Business in October 2021 – combining the power and scale of Comcast’s network with Masergy’s industry-leading SLAs and exceptional customer experience to redefine what’s possible for future-thinking businesses. Learn more and follow us on our Blog, Twitter, LinkedIn, and Facebook.

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Matt Helmke, Corporate Communications
Comcast Corporation
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