Masergy celebrates 20 years of success marked by service excellence and early SD-WAN innovation
Continues to build on legacy of helping global enterprises Transform with Certainty℠
DALLAS — February 6, 2020 — Masergy, the software-defined network and cloud platform for the digital enterprise, today announced the celebration of its 20th anniversary. On a mission to solve business problems with SD-WAN and unrivaled application performance, Masergy began pioneering software-defined networking two decades ago. After 20 years of innovation alongside an undaunted commitment to customer-first service, the company is recognized as an industry visionary that enables global enterprises to achieve business outcomes with certainty.
“From our dedicated employees to our channel, reseller, and technology partners, we have many to thank for our strong history of growth and success,” said James Parker, CEO, Masergy. “Helping clients face the future with confidence is the product of endless collaboration and an environment of transparency and trust. Both employees and partners have been instrumental in designing SD-WAN solutions based on our guiding principles—prioritizing business needs while never losing sight of the future and forward-leaning tech trends.”
Once a scrappy startup, today Masergy has 700+ employees and serves 1,400+ enterprise clients across 102 countries. Enjoying global network performance averaging less than 1/50th of a millisecond of jitter (between Masergy points of presence) over the last three years, clients have ranked Masergy’s service with a 70+ Net Promoter Score over the past four years. Masergy Cloud Communications applications also deliver industry-leading performance with the average mean opinion score of 3.43 over the last 12 months. In February 2019, Gartner, Inc. positioned Masergy as a Visionary in its 2019 Magic Quadrant for Network Services, Global¹ report. This was the third year in a row that Masergy appeared in the Visionaries quadrant based on completeness of vision and ability to execute.
The company differentiates itself based on a single platform for SD-WAN, cloud applications, and security services. This culmination is distinguished by Masergy’s milestone achievements, many of which were years ahead of the larger industry. The early-to-market advantage continues as Masergy’s AIOps and Shadow IT Discovery solutions were developed with decades of software-defined insight. Today, Masergy continues its relentless focus on innovation – this time with its sights set on autonomous networking.
“With trends like the cloud, autonomous networking, 5G, and edge computing, Masergy is shaping a product strategy designed to disrupt and dominate the industry. We aim to be among the first to deliver on the self-optimizing networks of the future, so I am confident that the next decade will be our most innovative yet,” said Chris MacFarland, executive chairman and CTO.
“The network is the foundation for digital transformation, and for the last two decades, Masergy has been on the cutting edge, helping global enterprises achieve multi-cloud strategies without sacrificing performance,” said Zeus Kerravala, founder and principal analyst, ZK Research. “Their solutions appeal to IT executives seeking to unify network, security, and cloud services in a single approach that still allows for flexibility given today’s rapid pace of change. I look forward to seeing how Masergy makes autonomous networking a seamless extension of their platform.”
Masergy’s 20-Year Innovation Timeline
- 2001: High-Performance Private Network Service
- 2004: Software-Defined Network
- 2013: Networking as a Service
- 2014: Direct Cloud Connect
- 2017: SD-WAN
- 2019: Industry’s first SD-WAN-embedded AIOps solution
- 2020: Industry’s first SD-WAN-embedded Shadow IT Discovery solution
- Up Next: Intent-Based Networking and Autonomous Networks
¹Gartner “Magic Quadrant for Network Services, Global” by Neil Rickard, Bjarne Munch, Danellie Young. February 25, 2019.
Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Masergy
Recognized as a pioneer in software-defined networking, Masergy is a leading secure cloud networking platform for global enterprise businesses. Masergy leverages artificial intelligence to enable superior application performance, offering managed SD-WAN, Security, UCaaS, and CCaaS solutions. Masergy was acquired by Comcast Business in October 2021 – combining the power and scale of Comcast’s network with Masergy’s industry-leading SLAs and exceptional customer experience to redefine what’s possible for future-thinking businesses. Learn more and follow us on our Blog, Twitter, LinkedIn, and Facebook.
# # #
Media Contact
Matt Helmke, Corporate Communications
Comcast Corporation
215-286-8666
[email protected]
Interested in how Unified Communications can improve your business?
Call us now to arrange a consultation (855) 238-1463.
Or arrange for a consultation through our request form.
Delivering a predictive customer experience in 2021: Tools, use cases, and ROI
Predictive service is critical for 2021, but organizations need a solid understanding of the fundamentals for success. Here’s everything you need to know.
Learn more about Delivering a predictive customer experience in 2021: Tools, use cases, and ROI
How does Cloud Access Security Broker (CASB) fit into the SASE paradigm?
CASB serves as of one of SASE’s fundamental purposes. Here’s how it works within a SASE framework to mitigate security risks.
Learn more about How does Cloud Access Security Broker (CASB) fit into the SASE paradigm?
SASE from Masergy: Best-of-breed technologies, broad choices, and security that goes beyond SASE
Here’s a look at Masergy’s approach to SASE, the enhancements we have made, and how we’re leaning into network-security convergence.
Masergy Strengthens Its SD-WAN Secure Solution with Deeper SASE Capabilities
Masergy, the software-defined network and cloud platform for the digital enterprise, announced that it is strengthening its SD-WAN Secure solution to offer Secure Access Service Edge (SASE) capabilities
Learn more about Masergy Strengthens Its SD-WAN Secure Solution with Deeper SASE Capabilities
Masergy Receives Frost & Sullivan Technology Innovation Leadership Award for Managed SD-WAN Solution with AIOps
Masergy Named Most Innovative Managed SD-WAN Service Provider by Frost & Sullivan
What lies beyond SASE?
Do SASE solutions reach far enough? Here’s a look at what’s inside the SASE framework today, and where it could go in the future.
The permanency of remote healthcare calls for UCaaS + SD‑WAN + Security
Healthcare IT leaders are reducing the complexity of digital transformation by addressing UC, the network, and security in one unified strategy.
Learn more about The permanency of remote healthcare calls for UCaaS + SD‑WAN + Security
Can I skip SD-WAN and jump straight to SASE?
Want to switch from SD-WAN to SASE midstream? These RFP questions can help you roll your IT modernization project into a larger investment.
Learn more about Can I skip SD-WAN and jump straight to SASE?
The future of the network is autonomous: WFH strategies prepare for self-driving networks
While IT leaders are enabling the remote workforce, they are also building an autonomous network. Leverage your investments today for innovation tomorrow.
What are the benefits of SASE?
Why do businesses need SASE and more importantly does it help with work from home? Here’s how SASE solutions deliver real value.
Masergy Launches SD-WAN Work From Anywhere Solutions
Masergy Launches SD-WAN Work From Anywhere Solutions, which extend the value of Masergy SD-WAN Secure to Home and Mobile Users
Learn more about Masergy Launches SD-WAN Work From Anywhere Solutions
How do you tease out the differences in SASE solutions? Tech stacks set providers apart
Planning a move toward SASE? Here are three ways to make apples-to-apples comparisons, teasing out the differences in solutions.
SASE from Fortinet & Masergy: Converging best-of-breed network and security solutions recognized by Gartner
SASE is consolidating best-of-breed technologies into one cloud service, and it’s here where the Masergy-Fortinet offering stands above the rest.
Is there more than one way to SASE? Cloud separates two strategies, schools of thought
Are firewalls becoming a dividing line between SASE strategies? Why some IT leaders choose a cloud-managed approach over a cloud-native one.
Is SASE real or just a concept?
When it comes to SASE validity, there are lots of opinions. Here’s a look from all sides and tips for how to evaluate SASE architecture.
Masergy Named Most Innovative Managed SD-WAN Service Provider by Frost & Sullivan
Learn more about Masergy Named Most Innovative Managed SD-WAN Service Provider by Frost & Sullivan
Masergy Announces Zenith Partner of the Year Awards
Learn more about Masergy Announces Zenith Partner of the Year Awards
Co-managed SD-WAN: IT decision makers are leaning in but how do you get the best of both worlds?
What’s the difference between a fully managed SD-WAN service and a co-managed service? Here’s how to get the best out of shared responsibilities.
Why are there so many different interpretations of SASE?
Ask people what SASE is and you’ll likely get 10 answers. While the newness of SASE is a factor in the confusion, here’s what SASE is and what it’s not.
Learn more about Why are there so many different interpretations of SASE?
Masergy SD-WAN wins Leading Lights 2020 Award for Most Innovative SD-WAN Service
Learn more about Masergy SD-WAN wins Leading Lights 2020 Award for Most Innovative SD-WAN Service
Understanding Cloud-based Unified Communications
Cloud-based unified communications is the fastest growing sector of the enterprise communications market. Here's what you need to know.
Learn more about Understanding Cloud-based Unified Communications
Masergy releases 2020 SD-WAN Market Trends Report
Learn more about Masergy releases 2020 SD-WAN Market Trends Report
IDG study finds SD-WAN as key enabler for working from anywhere
Data shows remote work has triggered a modernization of business operations and the network. Explore the highlights from the new IDG study.
Learn more about IDG study finds SD-WAN as key enabler for working from anywhere
The business case for Masergy’s new SD-WAN Secure solutions
Masergy’s new SD-WAN portfolio gives companies of every size unrivaled application performance along with more flexibility and choice.
Learn more about The business case for Masergy’s new SD-WAN Secure solutions
Masergy launches new Partner Program for accelerated SD-WAN market
Learn more about Masergy launches new Partner Program for accelerated SD-WAN market
Masergy launches SD-WAN enhancements: More options and trailblazing SLAs meet the needs of any transforming business
Masergy expands its SD-WAN portfolio offering the broadest choice, flexibility, and built-in SASE
Masergy announces the SD‑WAN industry’s most competitive Service Level Agreements
Learn more about Masergy announces the SD‑WAN industry’s most competitive Service Level Agreements
Work-from-Anywhere Study: ZK Research webinar explores IT trends and SD-WAN urgency
ZK Research data shows IT spending is up, and the value of the network has increased. Don’t miss the latest SD-WAN strategies in this online event.
Learn more about Work-from-Anywhere Study: ZK Research webinar explores IT trends and SD-WAN urgency
Oldcastle infrastructure selects Masergy SD-WAN to build high-availability network for digital transformation
SD-orchestration: SD-WAN and application performance management
SD-WAN has redefined network management, and how you deploy it can impact success. Get the six elements of SD-orchestration and key considerations.
Learn more about SD-orchestration: SD-WAN and application performance management
Masergy receives 2020 Unified Communications product of the year award
Learn more about Masergy receives 2020 Unified Communications product of the year award
WAN automation: Why SD‑WAN is only step one and what’s needed to reach full autonomy
Networks are on their way to becoming “self-driving.” Understand the current state of networking automation and what’s needed to reach full autonomy.
Elements of SD-WAN & SASE platforms: Differentiators, characteristics and the hidden secret
SD-WAN solutions are now platforms, but what does that mean? Moreover, what differentiates platforms from solution sets? Here’s the hidden secret.
5G and fixed wireless: Where does it fit in your SD-WAN connectivity strategy?
With SD-WAN’s many connectivity options, when do you deploy 4G and 5G links and when should you avoid them? Here’s how Masergy advises its clients.
Learn more about 5G and fixed wireless: Where does it fit in your SD-WAN connectivity strategy?
COVID-19 is changing how IT thinks about MPLS: What networks and leaders need now
The idea of converting all your private network connections into public ones is being challenged. Attitudes are shifting. Here’s what it shows us.
Learn more about COVID-19 is changing how IT thinks about MPLS: What networks and leaders need now
What digital transformation looks like now: Omdia webinar has the outlook for Europe
Research from European enterprises surveyed as the pandemic lockdown began helps IT leaders identify new trends and what businesses need now.
Extending secure SD-WAN to secure SD-Branch: The convergence of WAN and LAN at the edge
SD-WAN is giving way for terms like SD-Branch. Understand the benefits and how SD-Branch is addressing security challenges at the network edge.
Network security and automation: Why you need user identity analytics now
Here’s a guide to understanding the value of user identity analytics and why these details are increasingly important for security today and network automation tomorrow.
Learn more about Network security and automation: Why you need user identity analytics now
Advancing SD-WAN security and control, Masergy introduces identity-based WAN analytics
SD-WAN management portals typically track only IP traffic for entire sites, but Masergy’s SD-WAN gives you per-user analytics as a standard offering.
The autonomous enterprise: Building your digital vision
Masergy's CTO, Chris MacFarland, teaches you how to reach the milestone of true autonomy. This article originally appeared in Forbes.
Learn more about The autonomous enterprise: Building your digital vision
The impact of COVID-19 on corporate networks: VPN connections skyrocket, increasing by 676%
See how Masergy’s network is changing in light of Coronavirus. Get tips for fast VPNs and understand shifts in digital transformation priorities.
Masergy releases 2020 UCaaS and CCaaS Market Trends Report
Learn more about Masergy releases 2020 UCaaS and CCaaS Market Trends Report
COVID-19: Prioritizing health & safety
Learn how Masergy is acting with urgency to protect employees, clients, and business continuity. We explain how Masergy helps clients respond and how he virtualized the company.
Masergy wins Stevie® award for Sales & Customer Service
Learn more about Masergy wins Stevie® award for Sales & Customer Service
How security threats are evolving now: the cause and effect on security strategy
How do you keep up with advanced threats? Explore the causes behind more frequent attacks and the assumptions your security strategy needs to make now.
Learn more about How security threats are evolving now: the cause and effect on security strategy
20 things you didn’t know about Masergy
With 20 years of history, Masergy is full of fun factoids. Explore the pioneering moments, pivotal transformations, and tales from the startup days.
4-time Visionary: Gartner positions Masergy as Visionary in 2020 Magic Quadrant for Network Services, Global
Get a free copy of Gartner's report. Learn how Masergy pioneered software-defined networks and is building the autonomous networks of tomorrow.
Moving contact centers and communications to the cloud: A guide to the hybrid cloud approach
Hybrid cloud approaches are making it easier to move communications and contact centers to the cloud. Understand the benefits and how it works.
How SD-WAN is converging network, security and AI
Many technologies are uniting under SD-WAN. Learn what’s changed and why new additions are starting to look like autonomous networking.
Learn more about How SD-WAN is converging network, security and AI
Masergy’s biggest innovation milestones
2020 marks Masergy’s 20th anniversary. The celebration starts with our top innovation landmarks and where we’re going next.
Small beginnings, big impact: Terry Traina reflects on Masergy’s legacy
In celebration of Masergy’s 20th anniversary, we’re honoring our greatest leaders and key players. Here’s the story of Terry Traina, Masergy’s Chief Digital Officer.
Learn more about Small beginnings, big impact: Terry Traina reflects on Masergy’s legacy
Scrappy startup delivers leading network performance: Mark McCann explains Masergy’s early innovation
3 common problems with security services and what you should be getting
Are you getting value out of your security services? These frequent pain points illustrate how partners should be strengthening your security posture.
Learn more about 3 common problems with security services and what you should be getting
Masergy AIOps wins 2020 BIG Innovation award
Learn more about Masergy AIOps wins 2020 BIG Innovation award
Harnessing the power of AIOps: Paving the way to autonomous networking
AIOps puts a virtual network engineer on your team, but it’s also paving the way for autonomous networking. Get the requirements and four next steps.
Learn more about Harnessing the power of AIOps: Paving the way to autonomous networking
Fortinet & Masergy: The security-driven approach to SD-WAN
Here’s a fully managed SD-WAN solution that helps organizations truly transform the WAN edge with a security-driven approach.
Learn more about Fortinet & Masergy: The security-driven approach to SD-WAN
Shadow IT: Getting the visibility you need
Think you only have 30-40 apps running on your network? It’s probably more like 900+. Here’s a quick guide to handling the blind spots of shadow IT.
Masergy launches industry’s first integrated SD-WAN Shadow IT Discovery solution
Learn more about Masergy launches industry’s first integrated SD-WAN Shadow IT Discovery solution