Masergy honored with two Cisco contact center awards

#1 Global Webex Contact Center Users award and Top Webex Contact Center Bookings award

Avatar for Jody GilliamBy Jody Gilliam|Oct 14, 2019|7:30 am CDT

DALLAS — October 10, 2019 — Masergy, a leading provider of managed, secure SD-WANCloud Communications, and Managed Security solutions, today announced it was the recipient of the #1 Global Webex Contact Center Users award and the Top Webex Contact Center Bookings (America) award during the Cisco Contact Center Summit 2019 held in Florida.

Masergy was honored among a global field of top Cisco partners for demonstrating excellence in innovation and implementation of Cisco’s Webex Contact Center.

“We are honored to be recognized as a top strategic partner in delivering Cisco Webex Contact Center solutions to the market,” said Bob Laskey, chief revenue officer, Masergy. “The combined value of Masergy’s high performance managed secure SD-WAN, coupled with Cisco’s leading contact center software, is resonating with enterprise clients who value a superior customer experience.”

The #1 Global Webex Contact Center Users award recognizes Masergy as having the largest number of active Cloud Contact Center users worldwide. The Top Webex Contact Center Bookings (America) award distinguishes Masergy’s joint Cisco solution as the most preferred by American enterprises.

In March 2018, Masergy announced its selection as a Global Premier Partner for the Cisco Customer Journey Platform. This selection, coupled with the Webex Contact Center Awards, highlights a partnership dating to 2004 and validates a strategy of helping Masergy partners and customers improve their customer experience and optimize business performance.

“It is an honor to recognize winners of the Cisco Webex Contact Center Awards,” said Omar Tawakol, vice president and general manager, Cisco Contact Center. “Masergy’s innovative solutions and implementation expertise, coupled with Cisco’s cognitive collaboration solutions, are delivering highly personalized customer experiences that today’s customers demand.”

Running Cisco collaboration solutions on Masergy’s managed and secure software-defined network provides enhanced end-user experience and end-to-end security. Together, Masergy and Cisco are delivering a contact center solution that removes IT complexities, reduces operational costs, improves security, and increases collaboration with omni-channel support functions. Enterprises gain analytics-driven performance routing, full IVR, and integrated call recording that optimizes customer engagements and improves first call resolution.

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About Masergy

Recognized as a pioneer in software-defined networking, Masergy is a leading secure cloud networking platform for global enterprise businesses. Masergy leverages artificial intelligence to enable superior application performance, offering managed SD-WAN, Security, UCaaS, and CCaaS solutions. Masergy was acquired by Comcast Business in October 2021 – combining the power and scale of Comcast’s network with Masergy’s industry-leading SLAs and exceptional customer experience to redefine what’s possible for future-thinking businesses. Learn more and follow us on our Blog, Twitter, LinkedIn, and Facebook.

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Comcast Corporation
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